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Cannot install Dropbox with Windows 11

Cannot install Dropbox with Windows 11

BC17
Explorer | Level 4

Dropbox was installed before the upgrade to Windows 11. It has run completely fine but with the recent update to dropbox I was told I needed to update to the latest version in order to continue using Dropbox. However, despite my attempts to install the update it never starts. 

 

I have since completely uninstalled Dropbox and downloaded the Full Off-line Installer for Dropbox which is having the same issue and will not start. I have tried compatibility mode, running as administrator. I get as far as UAC prompting me to approve running the app and then nothing. No error codes, no failure messages. Just nothing. I do not have an AV running besides built-in MS stuff and I have tried disabling all of that. Same results.

 

My machine has the following:

 

Windows 11 Home 64-bit

AMD Ryzen 7 2700X

16GB RAM

24 Replies 24

Nancy
Dropbox Staff
Hey @BC17, welcome to our Community! 

Can you clarify if you’ve already tried the offline installer of our latest stable app version as shown here

If you have, let me know, and we'll check what else may be happening.

Nancy
Community Moderator @ Dropbox
dropbox.com/support


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BC17
Explorer | Level 4

@Nancy I have, it does the same thing.

Hannah
Dropbox Staff
Hey @BC17, sorry to jump in here.

Would you mind trying a more advanced reinstall of the app, to see if that helps?

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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BC17
Explorer | Level 4

@Hannah 

 

That didn't work either. Same results.

Jon R.17
Explorer | Level 4

Mine is having the exact same issue.

Hannah
Dropbox Staff
Thanks for updating me here.

Can I send you an email @BC17 and @Jon R.17, so we can look into this internally?

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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BC17
Explorer | Level 4

@Hannah yeah

Jay
Dropbox Staff
Hi @BC17, I've sent you an email, please could you reply when you get a chance!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Jon R.17
Explorer | Level 4

Yes please

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