Clicking on dropbox system tray icon does nothing.

[fftempest]

I have windows 11 and some time within the last month or two I am unable to get the system tray icon to do anything.  If I hover my mouse over the icon it shows the version and that I'm "up to date".  If I left click, right click, double click, ctrl + left click, ctrl + right click, nothing at all happens.  I do get the little red circle with a number in it so I know there is notifications coming in.  In the past I used to click on the icon and a menu would appear that I could acknowledge notifications.  I can no longer do that and have to go online and do it in the web page.  I've tried uninstalling and reinstalling but it still does not work.

[Megan]

Hey @fftempest, let's jump right into this! 

Odd behavior indeed. Which version of the Dropbox app do you have installed on the device currently?

Keep me posted!

[fftempest]

Version 160.4.4703

[Walter]

Hey @fftempest, sorry to jump in here, but could you install our latest version of the desktop app found in this page and let us know if this persists? 

[fftempest]

I installed version 161.4.4923 and have the same symptoms.  Is there any cache that I can clear?

[Megan]

Hey @fftempest, it might sound trivial, but have you tried restarting your device recently? 

[fftempest]

Yes, I've rebooted many times.  I always make sure to reboot after installing a new version.

[Nancy]

Hi @fftempest! I hope you’re doing well. 

Since the basic reinstall didn’t seem to resolve the issue, can you try an advanced one instead and let me know if it helps?

[gostnort]

The mouse left or right click have no response recently. Reinstall cannot recover. 

The other icons are running well.

This is my system info.

Edition Windows 11 Pro
Version 22H2
Installed on ‎6/‎19/‎2022
OS build 22623.891
Experience Windows Feature Experience Pack 1000.22637.1000.0

[Megan]

Hi @gostnort, welcome t o our Community! 

Have you also tried rebooting your device? If I were you, I'd also try an advanced re-install. 

Let me know of the results!