Core dump on Mint Linux 21.2

[jahosha]

Hi,

At random times since installing on Mint a month ago my system seems to freeze and only the mouse is visible and able to move with an otherwise blank screen. I then have to get to a virtual terminal to restart the xserver. Most recently I found this entry in the syslog that happened at the same time as a freeze:

Aug 24 21:20:23 main systemd-coredump[321896]: Process 237165 (dropbox) of user 1000 dumped core.#012#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/dropbox with build-id: d966ae4732ef7898629043bd622560eba1480634#012Found module /home/jhs/.dropbox-d
ist/dropbox-lnx.x86_64-181.4.5678/PyQt5.QtDBus.so with build-id: df6d337782f8f36305e5c19086833698fe0e76ac#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/libQt5DBus.so.5 with build-id: 0c08fcca78d97c193c6b7bce400981698d2f9f54#012Found module /home/jh
s/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/libQt5Widgets.so.5 with build-id: 21d3e7b7da21268042cbcc1569b1fa29f8adc283#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/PyQt5.QtWidgets.so with build-id: e73bf0d66d9561b2b09400b099d3fd04b60ce326#012Fou
nd module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/libdrm.so.2 with build-id: 498a822428f03c81bf1eb6814c85e6bc08db05ec#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/libX11-xcb.so.1 with build-id: f53b6d4ed63048cec61a2d6d07d1b9bab070655
4#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/libGL.so.1 with build-id: 00cb63a7ec9ea8b105b5304e7467287d9a5e7405#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/libQt5Gui.so.5 with build-id: dfec940f2598e5cce10b08b7eba142f1b
d10a2f3#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/PyQt5.QtGui.so with build-id: ab19acfc0af6c87c731767a7a7cdc1c99c80a9cd#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/PyQt5.sip.so with build-id: 71578e53a7c0dd6f988f28f12
7cfbb8d37a566b4#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/libicudata.so.42 with build-id: 850cbfb5e02f5a6ee7b08ed9db5f00dd3f1674a4#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/libicuuc.so.42 with build-id: 761a4c3858bff
fbc270d9a9ed1b84b09e24a6968#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/PyQt5.QtCore.so with build-id: aa721a7619ea59ffef34a7f6ed04723ed4129cf2#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/libicui18n.so.42 with build-id:
3a7cf683e6e6a3f2a605ee35513a3279ea55aaeb#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/libQt5Core.so.5 with build-id: 361ade1f047883488320ac93a94369c0421ce6e1#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/libdropbox_sqlite_e
xt.so with build-id: 4089eb89eb47da1fbf5a9c9da8c86db23ae05d0f#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/posixffi_libc_native.abi3.so with build-id: 42688cdad943f958cb1169f9c7bafa99142e03d3#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86
_64-181.4.5678/isotope_manager_python.cpython-38-x86_64-linux-gnu.so with build-id: 09ae45420b9ed655d7ea05e0fbe556187a167076#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/_yappi.cpython-38-x86_64-linux-gnu.so with build-id: 0f502c3e4ce79ddc29150291
96ca048316f56ee0#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/wrapt._wrappers.cpython-38-x86_64-linux-gnu.so with build-id: f30de6540804c28dff3bf8dd3df44b76499b79ae#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/linuxffi_gnu
_native.abi3.so with build-id: 5af7e0e125f2f6045ac2aa12861b191d302adbff#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/nucleus_python.cpython-38-x86_64-linux-gnu.so with build-id: c3f867e79780b8fc031cf6f571cd6b3c7b6e52c4#012Found module /home/jhs/.d
ropbox-dist/dropbox-lnx.x86_64-181.4.5678/isotope_python.cpython-38-x86_64-linux-gnu.so with build-id: 4f89bb53eee4e5b3d89792a856825935c14c5949#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/fs_api_python.cpython-38-x86_64-linux-gnu.so with build-id
: 08f996541c1e41093e495feb6a4b89afc5839bb9#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/libdropbox_tprt.so with build-id: e988933887b5262c3d41d4f824594c45ba583400#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/libatomic.so.1
with build-id: 814c5fac14c6edd9ff89be449803ae7e9ef5b1b3#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/tprt.cpython-38-x86_64-linux-gnu.so with build-id: 77d9f93e5488db67f03f7d503c511238ebe086c7#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x
86_64-181.4.5678/tornado.speedups.cpython-38-x86_64-linux-gnu.so with build-id: a3c9be5f6fa99a92678051df7087868b310c5aa6#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/linuxffi_sys_native.abi3.so with build-id: c676b33e84a7716ff55fb371618b7afe3ff438
61#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/cpuid_native.abi3.so with build-id: 7b2597a7791a12c68522e8e4e2edc7ee4e1cebe9#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/linuxffi_pthread_native.abi3.so with build-id: 40e55
3bcd433689eb8bac9cdb4a28faa2a0f6eba#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/fastpath.cpython-38-x86_64-linux-gnu.so with build-id: fe458f09fa761104071efb7b4d6d2b919908d971#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/
psutil._psutil_posix.cpython-38-x86_64-linux-gnu.so with build-id: 7fa52b435994b3e3d46063d788a32e14e9e8f676#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/psutil._psutil_linux.cpython-38-x86_64-linux-gnu.so with build-id: c6978d31d6a9a6ff1d221123a35
f51655e62ea48#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/apex._apex.abi3.so with build-id: 4506ea8ef8714a647ca7dccbc4c4084680b3ac77#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/cryptography.hazmat.bindings._padding.abi3.
so with build-id: 425a446255af7723a13ba97de48915df32d74930#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/_cffi_backend.cpython-38-x86_64-linux-gnu.so with build-id: 7fc2ecb8be75ab5935aeaa674cdfaa671ba631ed#012Found module /home/jhs/.dropbox-dist/dr
opbox-lnx.x86_64-181.4.5678/cryptography.hazmat.bindings._openssl.abi3.so with build-id: 1f5bcc356babd74863b3e576a7d3fba0cac36fa4#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/allocator_metrics.cpython-38-x86_64-linux-gnu.so with build-id: 4b58d013
c3fb43058266a6ea3b017fe7d82cbc0a#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/libffi.so.7.1.0 with build-id: 1d635ee0ed08badc5fdc830c2a94537ab86bf489#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/libpython3.8.so.1.0 with bu
ild-id: fbc78c1295f4d6fe3d3bb776bb0d29a5821761c3#012Found module /home/jhs/.dropbox-dist/dropbox-lnx.x86_64-181.4.5678/libdropbox_core.so with build-id: cf1468ea561cf76d2dce5a166cc490718173cebc#012Found module linux-vdso.so.1 with build-id: 94f2c4c5b8fcb5a63866a943b8a321a
c1458b921#012Found module libnss_myhostname.so.2 with build-id: 3d3b713178830952ff84591f30312aad18738251#012Found module libnss_mdns4_minimal.so.2 with build-id: a976800e191c9353f1e93a5b436c126f2d672ffb#012Found module libXcursor.so.1 with build-id: d936a5db46d8babb0f2cc4
90df36b6b18a16d8aa#012Found module libuuid.so.1 with build-id: 64c0d0cb22fa2bdeca075a0c0418ba5ff314b220#012Found module libXrender.so.1 with build-id: 7ccbfa4c24e93c42fa50dd2e42fa277630f9650c#012Found module libXxf86vm.so.1 with build-id: a32520dd34e48cb9c4bd756f64875be8a
1ef5b54#012Found module libxshmfence.so.1 with build-id: f08296172ec7b676e1b371afc936e36add17366d#012Found module libxcb-sync.so.1 with build-id: 657d8516621c4042b4b221ce1b3525f92467ef7e#012Found module libxcb-present.so.0 with build-id: a4f415af56b06f1f38d5a0339dd9828ff1
36b115#012Found module libxcb-dri3.so.0 with build-id: b6aa69fda711358025ae4dd29fa597866d29b8c5#012Found module libxcb-dri2.so.0 with build-id: dc5a2c2b0c9080fff87ea241e7298a7ac2f838e3#012Found module libxcb-glx.so.0 with build-id: 975ca99dc81fe3349892acd1ddc8d2a169810352
#012Found module libXfixes.so.3 with build-id: a9c550a40b8154a3b4b5e2ac182bb50c013c3f18#012Found module libXdamage.so.1 with build-id: 8358b7625700dc247fa21fb4304cba877a28bb04#012Found module libglapi.so.0

Is there a way I can help debug this? Let me know what info you need me to submit. Thanks

System Info:
Kernel: 5.15.0-79-generic x86_64 bits: 64 compiler: gcc v: 11.3.0 Desktop: Cinnamon 5.8.4
tk: GTK 3.24.33 wm: muffin dm: LightDM Distro: Linux Mint 21.2 Victoria base: Ubuntu 22.04 jammy
Machine:
Type: Desktop Mobo: ASUSTeK model: PRIME H310I-PLUS R2.0 v: Rev X.0x
serial: <superuser required> UEFI: American Megatrends v: 1004 date: 10/11/2019
CPU:
Info: 6-core model: Intel Core i5-9600K bits: 64 type: MCP arch: Coffee Lake rev: D cache:
L1: 384 KiB L2: 1.5 MiB L3: 9 MiB
Speed (MHz): avg: 4396 high: 4400 min/max: 800/4600 cores: 1: 4397 2: 4396 3: 4400 4: 4399
5: 4399 6: 4388 bogomips: 44398
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
Device-1: NVIDIA GP107 [GeForce GTX 1050 Ti] vendor: Gigabyte driver: nvidia v: 535.86.05 pcie:
speed: 8 GT/s lanes: 16 ports: active: none off: DP-1 empty: DVI-D-1,HDMI-A-1,HDMI-A-2
bus-ID: 01:00.0 chip-ID: 10de:1c82
Display: x11 server: X.Org v: 1.21.1.4 driver: X: loaded: nvidia
unloaded: fbdev,modesetting,nouveau,vesa gpu: nvidia display-ID: :0 screens: 1
Screen-1: 0 s-res: 1920x1080 s-dpi: 81
Monitor-1: DP-0 res: 1920x1080 dpi: 82 diag: 685mm (27")
OpenGL: renderer: NVIDIA GeForce GTX 1050 Ti/PCIe/SSE2 v: 4.6.0 NVIDIA 535.86.05
direct render: Yes
Info:
Processes: 301 Uptime: 6d 5h 20m Memory: 15.56 GiB used: 3.52 GiB (22.6%) Init: systemd v: 249
runlevel: 5 Compilers: gcc: 11.4.0 alt: 11/12 Client: Unknown python3.10 client inxi: 3.3.13

[Hannah]

Hey @jahosha, thanks for bringing this to our attention.

Can you please check if your computer meets the minimum requirements for the Dropbox app?

Also, which version of the Dropbox app are you using and what is the sync status of the app?

Let me know and we'll go from there.

[jahosha]

Hi Hannah thanks for your reply.

My system meets the minimum requirements (Linux Mint 21.2 Victoria based on Ubuntu 22.04 jammy, ext4 filesystem, GLIBC 2.35-0ubuntu3.1 etc) however your documentation says the app only supports 4 desktops (GNOME shell, Unity, GNOME Classic, XFCE). My system is currently running Cinnamon which is the flagship desktop environment for Linux Mint with Nemo as the file manager.

My current version of Dropbox is v181.4.5678 and files are up to date. The app syncs just fine and otherwise works as I have previously come to expect.

[Jay]

Hi @jahosha, thanks for the info. If the system doesn't meet the minimum requirements, we wouldn't be able to support the device. In this case, both the OS and the desktop environment don't meet the required specifications for the Linux app.  

[jahosha]

My purpose was not to solicit support, but to report a bug that I suspect may not be limited to my setup. I would ask, is the prerequisite "GNOME classic" the same as MATE? Because GNOME-classic has been replaced by the latter and it is easily installed on my system and tested.

Not asking for a handout, just want to help.

[Megan]

Hey @jahosha, thank you for your insights on this, and sorry for my late reply!

We will bring it to the team. Just a reminder that to run the Dropbox app smoothly using Linux, you need either GNOME shell (may need the TopIcons extension to get the tray icon), Unity, GNOME Classic, XFCE with the corresponding Nautilus dependencies: https://help.dropbox.com/installs/system-requirements.

I hope this helps!