DROPBOX PASSWORDS WILL NOT GO BACK INTO SAFARI EXTENSIONS

[CapnBuck]

Dropbox Passwords disappeared from Safari extensions and will not go back in.

When attempting to put it back in I get the following:

When following the prompt, the whole process begins again....a vicious circle.

My Mac is:

MacBook Pro (Retina, 15-inch, Mid 2015) with Mac OS Big Sur

[Megan · Accepted solution]

Hi @CapnBuck, how are you this Wednesday?

Have you made sure that Safari is up to date on the device? 

One more thing: I suggest this link, which can be opened directly in Safari. 

Can you try it and let me know if this does the trick? Thanks.

[CapnBuck]

You were right on.

Thanks

[Candace A.4]

Didn't work for me. I'm sill stuck.

[Megan]

Hi @Candace A.4, sorry to hear that! 

Do you see the same screen as in the screenshot above? Also, have you updated your Safari? 

Let me know.

[Candace A.4]

Yes, Safari version is the latest: Version 15.2 (17612.3.6.1.6). I am seeing the same screen as above. When I quit and open Safari Preferences Extensions, Dropbox Passwords is not listed. If I click on More Extensions, it takes me to the Apple (Mac) App Store, where my only choice is to re-download Dropbox Passwords for Safari.app. I've tried deleting and reinstalling Dropbox Passwords for Safari.app. I tried restarting my MacBook Pro (14-inch, 2021), Apple M1 Pro chip, 32 GB RAM, running macOS Monterey version 12.1.

[Megan]

Thanks for the updates, @Candace A.4! 

Let me know if it's okay for me to reach out to you via email, in order to have a closer look at how we can proceed next.

[Candace A.4]

Yes, of course.

[Megan]

Just sent you an email, @Candace A.4!

I'll see you there, so we can continue troubleshooting on this.

Cheers!

[doobit]

Hi support. I'm also having the same issue on a MacBook Pro 14". The extension was working and then it vanished. I have tried all suggested remedies but nothing is working. Please help.