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Disabling Dropbox Backup without access to the computer

Disabling Dropbox Backup without access to the computer

davidenigro
Explorer | Level 3

I would like to disable a desktop backup but i don't have access to the pc and the pc isn't on the tab "Linked Device"

16 Replies 16

davidenigro
Explorer | Level 3

I don't know how to explain it anymore. The PC no longer exists as a result no backup is made in fact the folders are empty. At the same time the PC is not present in the "Linked Devices" so if you do not do it I have no way to do it.

Megan
Dropbox Staff

Hey guys, I hope you're doing well! 

 

Can you try logging in a new ticket number, in order for us to have a closer look into this? You can do this by visiting this form. 

 

If you're having issues with that, don't worry. Just reply back to me, and I'll do this on my end for you. Once you have your ticket number, don't forget to also send it to me here, so I can locate it on our system.

 

Thanks a bunch!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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daniel mahn
Explorer | Level 3

hi Megan, thanks for the help.

im sorry but could not find the link to open a ticket.

can you help me with that?

daniel mahn
Explorer | Level 3

hi Megan, thanks for the help.

im sorry but could not find the link to open a ticket.

can you help me with that?

Megan
Dropbox Staff

Hi Daniel, happy Thursday! 

 

I just sent you the email. Feel free to have a look and respond back to me there. 

 

Thanks! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Loredana Dreptate
New member | Level 2

Hello,

 

I am trying to delete files from my dropbox, and this message comes up.

 

"Go to Backup settings to delete Desktop.
If you no longer have access to the computer you used to create My PC (Lore) backup, click I don’t have access."

 

I selected I don't have access, and this pops up.

 

Unlink My PC (Lore) computer to delete
To unlink My PC (Lore), click Settings on dropbox.com, go to the security tab, and sign out of the device.
 
The device is not listed so I can sign out.
 
I can not use Dropbox on my new laptop, as once I delete the files they sync back again.
 
Please help/advise.
 
Thanks.

Nancy
Dropbox Staff

I’ve merged your post here, @Loredana Dreptate, as your issue seems relevant to the one discussed.

 

Can you please send over a screenshot of what you see on your Backups page

 

When saying that you’re trying to delete files from your Dropbox account, do you mean that you’re unable to delete individual files within the "Desktop" folder, or that you’re trying to delete the folder altogether? 

 

If you attempt to just delete its files, do you still get an error?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Top contributors to this post

  • User avatar
    Nancy Dropbox Staff
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    Loredana Dreptate New member | Level 2
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    Megan Dropbox Staff
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    daniel mahn Explorer | Level 3
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