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DropBox is stuck at the “Set Up Dropbox” screen when installing

DropBox is stuck at the “Set Up Dropbox” screen when installing

Batata1
Explorer | Level 3
Go to solution

After installing and Sign-In the Dropbox desktop app, the program gets stuck in the “Set Up Dropbox” screen. It's on my Macbook (Late 2009 13.3" OS 10.13.3).

 

I have installed and signed in several times but it always gets stuck there. How can I fix this?

See attached screenshots:

Screen Shot 2023-02-23 at 11.14.12 AM.png

Screen Shot 2023-02-23 at 11.17.32 AM.png

Screen Shot 2023-02-23 at 12.56.20 PM.png

1 Accepted Solution

Accepted Solutions

burunduk
New member | Level 2

Hi,

Oh my, the mistake i've done was just stupid)
When the installation offered me to upgrade plan or sign out of paid services, i pressed cancel instead of "sign out paid services". I think you guys need to close window after that, because it just stacks on the Setup screen.

Thank you anyway!)

View solution in original post

12 Replies 12

Jay
Dropbox Staff
Go to solution

Hi @Batata1, thanks for bringing this to our attention.

 

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Batata1
Explorer | Level 3
Go to solution

Hi Jay,

 

No, I don't have any proxy, VPN, firewall, security software, or even ISP/router settings. Is there any way for me to identify if anything is restricting traffic? Or any error log I can access?

Let me know how I could help.

 

Thanks

Hannah
Dropbox Staff
Go to solution

Sorry to jump in here, @Batata1.

 

Can you try to install the Dropbox application from using our offline installer, to see if you get a different behavior?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Batata1
Explorer | Level 3
Go to solution

Hi Hannah,  

 

Thank you for contributing. I tried your suggestion of downloading and installing the offline installer. But the system again makes me sign in and then gets stuck at the same "Set Up Dropbox" screen while installing.

 

How should I proceed?

Batata1
Explorer | Level 3
Go to solution

Screenshot attached:

 

Screen Shot 2023-02-24 at 1.29.10 PM.png

 

Screen Shot 2023-02-24 at 2.44.17 PM.png

Megan
Dropbox Staff
Go to solution

Hi @Batata1, can I send you an email, in order for us to have a closer look into this?


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Batata1
Explorer | Level 3
Go to solution

Hi Megan,

 

Yes, please. You can send me an email. Do you have access to that or how do I share my email with you privately?

 

Hannah
Dropbox Staff
Go to solution

No worries, @Batata1, I just sent you an email, so we can continue from there.

 

Thanks!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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burunduk
New member | Level 2

Good day,

apparently i have the same issue.

i just switched to new macbook. transferred all with migration assistant.

All working fine except dropbox. I removed it and installed several times. Including manual cleaning all the links and folders.

It doesn't work. Still it stucks on the Set Up screen.

How did you manage to make it working?

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Walter Dropbox Staff
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    burunduk New member | Level 2
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    Hannah Dropbox Staff
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