Dropbox App not starting on Win 10 after v197.4.7629 win icons update - permissions error?

[stellan0r]

Hi, my Dropbox app stopped working today after booting my X1 (Win 10 with latest updates) and updating the Dropbox app manually because it asked to get updated to show me the new symbols in the Win 10 explorer. Did the same update a day ago on my PC with 0 issues.

After the update I got an error message, that dropbox can't start, with a link to the permissions_error page and a log file. 

Reinstalling. rebooting did not help. Permissions fix inside dropbox app is not possible, as I can't access my profile within the app - its not loading that far, stops at "loading accounts".

This is a part of the error log:

Traceback (most recent call last):
  File "desktop/dropbox/client/main.py", line 886, in wrapper
  File "desktop/dropbox/client/main.py", line 6817, in finish_dropbox_boot
  File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
  File "desktop/dropbox/client/main.py", line 6280, in _init_components_for_account
  File "desktop/dropbox/client/main.py", line 6201, in create_sync_engine
  File "desktop/dropbox/sync_engine_boundary/factory.py", line 212, in make_sync_engine
  File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 285, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 242, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 221, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 541, in _init_new_engine_locked
  File "desktop/dropbox/sync_engine/nucleus/thin_client/client.py", line 142, in __init__
  File "desktop\extensions\nucleus\nucleus_python.pyx", line 77, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to create new_files |>> Error making tempdir |>> register with platform, fixup provider file flags |>> Could not get PKEY_StorageProviderFileFlags. |>> Could not get the property store |>> Unknown error: Error { code: HRESULT(0x80004005), message: \"Unbekannter Fehler\" }"

 

, can anyone help?? Thank you! 

[Megan]

Hey @stellan0r, let's jump right into this! 

It seems this isn't the entire error log.

In order for us to further investigate, can you send me the full error message, please? 

You can obtain the full text of the error by clicking on the blue link within the error message pop-up. This will open a file with the full text of the error. 

Let me know more, and we'll take it from there!

[stellan0r]

Sure Megan!

bn.BUILD_KEY: Dropbox
bn.VERSION: 197.4.7629
bn.constants.WINDOWS_SHELL_EXT_VERSION: 71
bn.is_frozen: True
machine_id: 3f10a05d-4976-4f40-b267-f8f45286b3e6
pid: 9112
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
     real_path='C:\\Program Files (x86)\\Dropbox\\Client'
           	mode=0o40777	uid=0	gid=0
     parent	mode=0o40777	uid=0	gid=0
HOME: None
appdata: 'C:\\Users\\info\\AppData\\Local\\Dropbox\\instance2'
         real_path='C:\\Users\\info\\AppData\\Local\\Dropbox\\instance2'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
dropbox_path: 'C:\\SD400\\Dropbox'
              real_path='D:\\Dropbox'
                    	mode=0o40777	uid=0	gid=0
              parent	mode=0o40555	uid=0	gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                      	mode=0o100777	uid=0	gid=0
                parent	mode=0o40777	uid=0	gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\197.4.7629\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\197.4.7629\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                      	not found
                parent	not found
TMP: C:\Users\info\AppData\Local\Temp
TEMP: C:\Users\info\AppData\Local\Temp
tempdir: 'C:\\Users\\info\\AppData\\Local\\Temp'
         real_path='C:\\Users\\info\\AppData\\Local\\Temp'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
Traceback (most recent call last):
  File "desktop/dropbox/client/main.py", line 886, in wrapper
  File "desktop/dropbox/client/main.py", line 6817, in finish_dropbox_boot
  File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
  File "desktop/dropbox/client/main.py", line 6280, in _init_components_for_account
  File "desktop/dropbox/client/main.py", line 6201, in create_sync_engine
  File "desktop/dropbox/sync_engine_boundary/factory.py", line 212, in make_sync_engine
  File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 285, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 242, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 221, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 541, in _init_new_engine_locked
  File "desktop/dropbox/sync_engine/nucleus/thin_client/client.py", line 142, in __init__
  File "desktop\extensions\nucleus\nucleus_python.pyx", line 77, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to create new_files |>> Error making tempdir |>> register with platform, fixup provider file flags |>> Could not get PKEY_StorageProviderFileFlags. |>> Could not get the property store |>> Unknown error: Error { code: HRESULT(0x80004005), message: \"Unbekannter Fehler\" }"

[PeterTang · Accepted solution]

Hey @stellan0r

We are investigating into this issue, can you try uninstall dropbox and reinstall it again? If the same prompted update shows up again, you can skip for now, let us know if issue still persists.

[stellan0r]

Hi @PeterTang
I will try!
Btw. after booting my X1 this morning the Dropbox app was updated to 198.3.7576, unfortunately the same error occurs.
Will uninstall now.

[stellan0r]

Uninstalling and reinstalling without accepting those Windows 10 icon changes (red marker on the Dropbox symbol) did fix it, thank you!