Dropbox Capture doesn't open

[Alex_P]

Hi all,

I've just recently tried to install Dropbox Capture to replace my Loom account, but after installing the app, I do not have the icon in my menu bar, and I cannot find how to record any videos with it. I'm on MacOS and I see the process running in the Activity Monitor, but no luck using the software.

Any ideas what might be causing this?

Thanks,
Alex.

[gloriaxiawei]

So it works on my colleague's old MacBook with High Sierra, thus the problem appears to be specific to the new Monterey OS. Just thought you might want to know.

[YoucefDropbox · Accepted solution]

Hi everyone!

Just letting you know that this bug was fixed. So sorry about it again. You can download and install the app from https://www.dropbox.com/capture and it should show up properly on the tray!

Thank you for your patience 🙏🏽

[MichelleH2702]

My Dropbox Capture has stopped working.  I tried reinstalling it, and can't because it is apparently open. It is NOT open.  I can't delete it either.  It seems to be blocking my default Mac recording option, and I can't record anything.  Need to resolve this urgently.  My OS is VEnture 13.4

[Nancy]

Sorry to hear about this, @MichelleH2702. 

Can you send over a screenshot of what you see exactly on your Mac computer, when trying to open/delete the app?