Dropbox Capture doesn't open

[Alex_P]

Hi all,

I've just recently tried to install Dropbox Capture to replace my Loom account, but after installing the app, I do not have the icon in my menu bar, and I cannot find how to record any videos with it. I'm on MacOS and I see the process running in the Activity Monitor, but no luck using the software.

Any ideas what might be causing this?

Thanks,
Alex.

[Megan]

Hi @Alex_P, I'd be happy to help! 

Have you tried uninstalling the re-installing the app by any chance? If not, can you give this one a go? 

If you could also let me know the OS version that you have installed on your Mac, that'd be amazing. 

Keep me posted!

[Alex_P]

Hi @Megan,

Thank you for writing back.

I have tried uninstalling and reinstalling, to no result. I have MacOS Monterey 12.5 installed.

Let me know if there's anything else you'd like me to try.

Cheers!

[gloriaxiawei]

I have the exact same issue. Tried uninstall and reinstall. Also MacOS Monterey 12.5. I was never prompted to sign in to my dropbox account. When I clicked on the app, it didn't do anything. However, it must be open because it won't let me remove it. I had to restart the computer in order to remove it and reinstall it. It still won't work.

[Megan]

Hey guys, happy Friday to both of you!

Can you try connecting to a different WiFi or using cellular data, is possible? 

Also, do you have any antivirus / security settings installed on your machine, by any chance? If you do, can you try disabling them temporarily, see if it does the trick? 

[gloriaxiawei]

Hi Megan, I tried connecting to cellular service and still no luck. I'm about to try shut down all programs and try to open dropbox capture and see if it works. I will be back with results shortly.

[gloriaxiawei]

Shut down all programs and tried, still no luck. It works fine on my PC! Thank you.

[Alex_P]

Hi @Megan,

I've tried disabling antivirus and firewalls, changing wi-fi but no luck on my side. I can see the process starting in the Activity Monitor, but it doesn't appear in my menu bar.

[d3lee3]

I am having the same issue. macOS Monterey version 12.5 

M1 Max chip 

In "Activity Monitor", it is showing up as "Intel." The process is running but nothing on the menu bar. 

[YoucefDropbox]

So sorry everyone about this issue. We are aware of this one. Currently solving it. Will let you know once it's resolved!