Dropbox MacOs 13.6. cannot launch

[dropturtle]

hi there,

i experience a stubborn error when trying to launch dropbox.
deinstalled and reinstalled a couple of times with the help of an deinstaller app.

i have an error log. where do i post it? dont want to have it public.

could not find a direct contact to dropbox support. only this forum...

thanks a lot!

[Jay]

Hi @dropturtle, thanks for bringing this to our attention.

Are you referring to the error log from a blue link when attempting to run the app?

If so, please could you copy and paste the text here in order for us to assist further? 

If you don't wish to do so, you can contact support directly. Depending on your plan, your support options may vary.

This will help me to assist further!

[dropturtle]

dear jay,

thanks for your quick reply!
since i have no "plan" i cant go through the other support.

so i paste the error log here (replaced my user name).
can i delete this message later?
thanks for your help! best wishes, kai  

bn.BUILD_KEY: Dropbox

bn.VERSION: 183.4.7058

bn.constants.WINDOWS_SHELL_EXT_VERSION: 65

bn.is_frozen: True

machine_id: e22893a9-1c0e-52d2-aafe-b1a2b638b42e

pid: 1263

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='username', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='username', pw_dir='/Users/username', pw_shell='/bin/zsh')

effective_user_info: pwd.struct_passwd(pw_name='username', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='username', pw_dir='/Users/username', pw_shell='/bin/zsh')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])

DYLD_LIBRARY_PATH: None

cwd: '/'

     real_path='/'

            mode=0o40755 uid=0 gid=0

     parent mode=0o40755 uid=0 gid=0

HOME: '/Users/username'

appdata: '/Users/username/.dropbox/instance1'

         real_path='/Users/username/.dropbox/instance1'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40700 uid=501 gid=20

dropbox_path: '/Users/username/Library/CloudStorage/Dropbox'

              real_path='/Users/username/Library/CloudStorage/Dropbox'

                    mode=0o40700 uid=501 gid=20

              parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                      mode=0o100755 uid=501 gid=20

                parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                      not found

                parent not found

tempdir: '/var/folders/kp/m6_r8pj90mqc4xn_gtfjdybm0000gn/T'

         real_path='/private/var/folders/kp/m6_r8pj90mqc4xn_gtfjdybm0000gn/T'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

  File "desktop/dropbox/fs_api/lifecycle.py", line 235, in client

  File "desktop/dropbox/fs_api/lifecycle.py", line 283, in _create_thin_client

  File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__

  File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__

fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"

The above exception was the direct cause of the following exception:

Traceback (most recent call last):

  File "desktop/dropbox/client/main.py", line 865, in wrapper

  File "desktop/dropbox/client/main.py", line 6752, in finish_dropbox_boot

  File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped

  File "desktop/dropbox/client/main.py", line 6212, in _init_components_for_account

  File "desktop/dropbox/client/main.py", line 6135, in create_sync_engine

  File "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engine

  File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__

  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 282, in __init__

  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 242, in __init__

  File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/functools.py", line 967, in __get__

  File "desktop/dropbox/fs_api/lifecycle.py", line 259, in client

dropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"

[Jay]

When you uninstalled and resintalled, did you perform an advanced reinstallation of the Dropbox desktop application?

[dropturtle]

no. but i will try it now. thanks!

[Walter]

Let us know how it goes @dropturtle 

[dropturtle]

hi there,

some of the terminal commands did not work because the files or folders where stored somewhere else (by dropbox not by me) on my computer.

the new installation worked, but again the standard dropbox folder is somewhere else now and the old one is still there. 

that is some kind of chaos caused by dropbox!

the path before was: 

~/Library/CloudStorage/Dropbox

the new path now is: 

~/Dropbox

but i remember, that some update in the past moved everything to: 

~/Library/CloudStorage/Dropbox/

a somewhat frustrating experience. maybe its time to wave dropbox goodbye...
best wishes and thanks for your help! kai

[dropturtle]

... so which is the correct default path to the dropbox folder now? 

can i delete one of them??? thanks. kai

[Hannah]

Hey @dropturtle, which of the two Dropbox folders is the one that is actually syncing your files?

If you add a test file to each of them, which one syncs the file to your Dropbox online?

[dropturtle]

dear hannah,

thanks for asking. 

the new one. installed with the latest installation.

i am just asking, because i am confused why dropbox changes the location and then complains that the dropbox folder is not in its place.

of course i never touched it...