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Dropbox Vault disappears from finder list after unlocking

Dropbox Vault disappears from finder list after unlocking

schroederphoto
Explorer | Level 3
Go to solution

Recently, when I unlock my Dropbox Vault folder the folder itself disappears from the finder list after unlocking.  I can still see it when I go to Dropbox online, just not on my computer's finder.  When it times out, it reappears in the list.

Screen Shot 2022-11-20 at 4.58.13 PM.png

Screen Shot 2022-11-20 at 5.00.52 PM.png

Screen Shot 2022-11-20 at 5.01.19 PM.png

I'm using a 2017 MacBook Pro 13" running 10.15 Catalina.

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff
Go to solution

Hi @schroederphoto, thanks for the info! 

 

Could you wait until your app is up to date, then uninstall, and re-install it? Let me know if this changes this behavior you're facing with your Vault. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

9 Replies 9

Megan
Dropbox Staff
Go to solution

Hi @schroederphoto, I'd be more than happy to help!

 

Could you let me know the app's current syncing status, along with the version that you have installed on the device?

 

Keep me posted, and we'll take it from there. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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schroederphoto
Explorer | Level 3
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Syncing Staus: Updating 500 files, 394gb (24hrs)

Version: 161.4.4923

Megan
Dropbox Staff
Go to solution

Hi @schroederphoto, thanks for the info! 

 

Could you wait until your app is up to date, then uninstall, and re-install it? Let me know if this changes this behavior you're facing with your Vault. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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wzrdjr
Helpful | Level 5
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Apparently Dropbox Vault on the Mac desktop is being retired.  So will my use of Dropbox.  Having to use it on the web or mobile only?  I'm out.

Hannah
Dropbox Staff
Go to solution

Hey @wzrdjr, we appreciate your feedback about this.

 

I'll make sure to pass your comments along to our team.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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wzrdjr
Helpful | Level 5
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Yeah, removing core features is an interesting strategy. But if this happens, I’ll have to move onto a competitor.

gayled31
New member | Level 2
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WTF why are you removing features from the Mac that you support in iOS. That’s just wrong. I been a register Apple Developer for 15 years. What’s wrong with you guys.

Poldino
Helpful | Level 5
Go to solution

The vault is (was?) a major Dropbox feature for me .
It is really astonishing to see Dropbox developers forcing customers  out: I have been a Dropbox user for well over a decade and it would be an unpleasant hassle to look into alternative solutions, but, unless this is a momentary issue, I will have to do this.

Disappointing, really.

BikerMike
New member | Level 2

I agree with the previous comments that Vault should  be available on the Mac version. It doesn't make sense that we can't use Vault on the desktop and that we have to go to the Dropbox website to use it. Why would you do that for any of the folders, and particularly for Vault.  Vault is generally used for personal and sensitive documents, and I would like to have the option of keeping those documents available on my computer.

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    BikerMike New member | Level 2
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    Poldino Helpful | Level 5
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    gayled31 New member | Level 2
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    wzrdjr Helpful | Level 5
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    Hannah Dropbox Staff
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