Apps and Installations
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I am having issues using Dropbox with the Files App.
I have tried the following steps to remedy the situation:
None of these actions have made any difference. I would appreciate any help that you can offer.
We know about the issue where navigating into a folder whose name contains a period causes an authentication required screen to be displayed. It will be fixed in an upcoming update. Thanks for reporting!
Neil K. wrote:
I installed iOS11 within minutes of it being released. Files definitely could access Dropbox at this point just by using TouchID. Shortly after this Dropbox made a new version of their app available. It was at this point that it stopped working and displayed the message saying to disable the passcode.
You're correct: from iOS 8 up until the latest version of Dropbox for iOS 11, it had the "Doc Picker" and did support passcode/Touch ID. OneDrive still uses the older Doc Picker. You'll notice it's not as seamlessly integrated into the Files app though, for example, in the Files app you can't copy files between OneDrive and e.g. iCloud or Dropbox, but you can between iCloud and Dropbox.
There are some technical limitations relating to the passcode lock in the Files app and we're looking into solutions.
Thanks for your reply. 64.3.4 is the version I have but am still having all the same issues.
From another forum thread I have seen folder names containing a period (.) are causing some issues and indeed many of the folders I cannot view have a . in their filename. Suppose I will just have to wait until a new version is released.
Still can't attach files to email or see dropbox files in Siri search etc.
Yes it is turned on. As I said I think it may be to do with the authentication issue with folders containing a . in their filename. I can't remember if it was the Dropbox forum or the Apple Communities forum where I read a thread with other people having similar issues with such filenames.
Just tested: I renamed a folder from "1.ComputerScience" to "1ComputerScience" and now the Files App will browse to it fine, but going to any folder with a . still gives "To view the items in this folder, you need to authenticate". Clicking 'Authenticate' just makes the screen flicker and nothing happens.
The following is from a Dropbox document describing features currently not available.
Previewing "bundle" files, like Garageband, Ominoutliner, and iWork '09 documents (you may see Authentication error when trying to open these files)
TS what you describe might be the same file type issue and something to be resolved in future updates. Can your wife open the files in Dropbox using her PC?
For more info on available support options, see this article.
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