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Dropbox and Windows 11 - not autostarting

Dropbox and Windows 11 - not autostarting

Neil_Stanley
Helpful | Level 5
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Although all the settings say it should be, my recently installed copy of Dropbox on a new W11 machine is not autostarting on switch on. I'm having to start it manually. One PC and 2 iOS systems can use the account. Old PC previously disconnected.

Any ideas? Thanks.

1 Accepted Solution

Accepted Solutions

Rich
Super User II
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@Neil_Stanley wrote:

Tried that (144.4.4491) - on reboot still no tray icon but DbxSvc exists in Task Manager.


Go into Windows Settings/Apps/Startup and make sure Windows hasn't disabled the startup of Dropbox.

 

0228f91c5443e7073b87e2d751fb9cbb.png

 

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46 Replies 46

Mark
Super User II
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Have you tried a reinstall?

www.dropbox.com/downloading 


 


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Neil_Stanley
Helpful | Level 5
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Tried that (144.4.4491) - on reboot still no tray icon but DbxSvc exists in Task Manager. File moved to Dropbox folder didn't appear on other devices until I forced Dropbox start (when 3 additional Dropbox tasks appeared in Task Manager as did tray icon). 

Thanks.

Rich
Super User II
Go to solution

@Neil_Stanley wrote:

Tried that (144.4.4491) - on reboot still no tray icon but DbxSvc exists in Task Manager.


Go into Windows Settings/Apps/Startup and make sure Windows hasn't disabled the startup of Dropbox.

 

0228f91c5443e7073b87e2d751fb9cbb.png

 

Neil_Stanley
Helpful | Level 5
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Thanks, that found it - I had looked there previously and it had been set to start.

Neil_Stanley
Helpful | Level 5
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Oh dear! This morning it's still set correctly but Dropbox didn't start up on it's own.

Jay
Dropbox Staff
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Hi @Neil_Stanley, If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Neil_Stanley
Helpful | Level 5
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Hi,

 

Been with Dropbox since it first became available so on the basic plan now with 3 devices linked (PC and 2 x iOS).

 

Neil

Megan
Dropbox Staff
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Hi @Neil_Stanley , sorry to jump in here!

 

When you access your app's preferences, in the General tab, there should be an option to start Dropbox on system startup. Can you ensure that the option is checked?

 

If that is indeed checked, then I'm afraid you'd need to do an advanced reinstall as Jay suggested, while unlinking some of your devices.


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Neil_Stanley
Helpful | Level 5
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temp.jpg

Nothing in General - all other locations are ticked as start on start-up.

I'll have to try the full reinstall with both iOS systems detached from the account - might be a day or so.

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