Forum Discussion

Sharkman's avatar
Sharkman
Explorer | Level 3
3 years ago

Dropbox app menu is hidden

Hi all. Am new here. I have just installed Dropbox on my Windows 10. When the box opens part of the top section is hidden at the top of the page!! I cannot see the full box menu or move it. Please...
desktop
Install
Setting up the apps
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Sharkman, it'll sound trivial, but have you restarted your device at all?

 

Also, can you send me another full screenshot of how the top part of the menu is showing? 

Sharkman's avatar
Sharkman
Explorer | Level 3
3 years ago

Hi Megan

Today I removed Dropbox, shut down and restarted pc, went to dropbox website and installed it again from scratch.

I still cannot see the menubar and now my files are not showing either.
See screen shot.

screen shot

 

Hope you can help.

 

Regards

 

Alex

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Would you mind trying a more advanced reinstall of the app, Sharkman?

     

    Let us know how it goes.

    • Sharkman's avatar
      Sharkman
      Explorer | Level 3
      3 years ago

      Hi Hannah,

       

      I followed all the Advanced Reinstall instructions to the dot and still get the same problems! 😕

      No Menu Bar and no files showing! 😟

       

      This is driving me nuts.

       

      Regards..

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Sharkman, are you using more than one monitor on your machine? Do you have any custom DPI settings for your monitor?

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