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Re: Dropbox apperance

Dropbox app menu is hidden

Sharkman
Explorer | Level 3

Hi all.

Am new here. I have just installed Dropbox on my Windows 10. When the box opens part of the top section is hidden at the top of the page!! I cannot see the full box menu or move it. Please help.  Thanks,

 

This is the top of the screen.

Screenshot 2023-09-24 104802.jpg

17 Replies 17

Mark
Super User II

What version of Dropbox are you using @Sharkman ?


 


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Sharkman
Explorer | Level 3

Hello Mark.

It must be the latest as I downloaded it today.  
I cannot see the top toolbar to look for "about"

but the  Icon on the windows bottom toolbar shows 183.4.7058.

Does that help?

 

Regards

Nancy
Dropbox Staff

@Sharkman, have you tried reinstalling the Dropbox app on your computer, and the issue persists?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Sharkman
Explorer | Level 3

Hi Nancy

 

Yes I reinstalled the app twice with the same result.

 

regards

 

 

Megan
Dropbox Staff

Hi @Sharkman, it'll sound trivial, but have you restarted your device at all?

 

Also, can you send me another full screenshot of how the top part of the menu is showing? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Sharkman
Explorer | Level 3

Hi Megan

Today I removed Dropbox, shut down and restarted pc, went to dropbox website and installed it again from scratch.

I still cannot see the menubar and now my files are not showing either.
See screen shot.

screen shotscreen shot

 

Hope you can help.

 

Regards

 

Alex

Hannah
Dropbox Staff

Would you mind trying a more advanced reinstall of the app, @Sharkman?

 

Let us know how it goes.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Sharkman
Explorer | Level 3

Hi Hannah,

 

I followed all the Advanced Reinstall instructions to the dot and still get the same problems! 😕

No Menu Bar and no files showing! 😟

 

This is driving me nuts.

 

Regards..

Jay
Dropbox Staff

Hi @Sharkman, are you using more than one monitor on your machine? Do you have any custom DPI settings for your monitor?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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