Apps and Installations
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i've got issue with installation.
I've been trying to install the Dropbox desktop app and I get to a certain point and it gets stuck on a window that says "waiting for Dropbox to installation video" and it's not getting anywhere from there.
I noticed that the dropbox icon was not in my apps tray, so I tried to start it manually, clicking the icon on my desktop. Nothing happens
It also won't uninstall or reinstall (online or offline)
I'm running Windows 10.
As you seem to be on it, would you mind suggesting any solution to the issue Deanso and I are facing: https://www.dropboxforum.com/t5/Installation-and-desktop-app/Dropbox-won-t-start-It-also-won-t-unins...
Community Moderator @ Dropbox
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Thanks for your reply. I've replied to Sanchez. I followed your link and none of it helps. I decoupled Dropbox form this computer (the one with the problem) and tried to deinstaal and reinstall. Still no joy. I even tried to delete the dropbox folder in program files and windows says it can't because something has a file open. I can't see anything in Taskmanager called Dropbox.
I will upload the pics again, just in case.
Thanks for your help 🙂
Thanks for your reply.
I have tried all troubleshooting suggestions that I came across in this forum (not only this thread) and in the support resources. Nothing worked and I kept receiving the Error 2 message.
Note: the problem was ONLY related to my work's profile on my laptop. On the same machine, I've got a personal profile and Dropbox installs there with no problem at all.
The only thing that worked for me was to take my laptop to my office and connect to the server there. There must be some odd setting that my organisation chose for my laptop which prevents Dropbox to install properly. It must be a Windows issue... as always!
I haven't checked if Dropbox still works out of the office but will definitely ask for help if it doesn't.
For more info on available support options for your Dropbox plan, see this article.
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