Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Hi.
My dropbox app won't open when I click on it, run it as administrator, disable my firewall or anti-virus program, reinstall it, or anything else I have tried... It is the same for both my computer and laptop. I use windows 11, 64 bit system.
Thanks, it helped so my files are syncronizing again. However, I need to use a shortcut to access the dropbox folder - i can't use the app from start or the processlinje shortcut.
Hey @Joak0695, I'm here to help!
Do you get any specific errors, or is the app not reacting at all?
Have you tried uninstalling, and then re-installing it?
Let me know more, and we'll take it from there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi Megan,
The app does not react. I have tried opening it from theTaskbar, I have tried running it from start (also with administrator). However, I can access the files through a shortcut on the desktop, but not the app.
I have tried uninstalling/re-installing it multiple times. Also searched the web for answers.
Hey @Joak0695 - sorry to jump in here, but I just wanted to mention that the next troubleshooting step here would be a clean, advanced reinstall.
Could you give it a go using the offline installer from this page directly and let us know how it goes?
If you're on the Basic plan, also be careful not to hit your account's device limit.
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Thanks, it helped so my files are syncronizing again. However, I need to use a shortcut to access the dropbox folder - i can't use the app from start or the processlinje shortcut.
Hi @Joak0695, we appreciate the feedback on this matter. You can try to manually create a shortcut to the Dropbox folder through Windows and add it to your taskbar.
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!