Dropbox application not installing on MacOS Ventura

[Fuquan]

Hi

I recently installed the new Mac OS Ventura on my Macbook pro. As soon as it was all set up, I was told I had to delete my dropbox app because it is corrupt. I, therefore, deleted it, went to the dropbox site, and downloaded what I assumed was the latest app version. I went to install it and it refuses to install...literally, nothing happens.  Can you help me understand what's going on? Thanks,

[Hannah · Accepted solution]

Hey @Fuquan, thanks for bringing this to our attention.

Can you try to install the application from this link and let me know what happens?

Thanks so much!

[Fuquan]

Thanks, Hannah, That worked. 😉

[Hannah]

Happy to hear that, @Fuquan!

If you need anything else, make sure to let us know.

Have a great week ahead!

[janak1]

Hi Hannah,

I also have a macbook installed with Mac OS Ventura. 

Tried installing the dropbox app through the link shared with you. But still the app is not able to run. I get notified regarding permission error saying  couldn't start dropbox. 

please help me out

[Hannah]

Hey @janak1, thanks for letting us know about this.

Do you happen to have the .txt file with the error log to show us? A screenshot would be perfect.

[janak1]

  screenshots attached. 

[Megan]

Hey @janak1, thanks for the error! 

The error you are encountering is a temporary one and should be fixed by a simple restart of the Dropbox desktop app. Can you follow these steps?

-If Dropbox is still running:

-Stop Dropbox by clicking on the Dropbox icon in the menu bar.
-Click on your profile picture or initials.
-Click Quit.

To restart: Restart Dropbox by double-clicking on the Dropbox icon in the Application folder.

If the issue persists following the restart, please let me know and we can investigate further.

[janak1]

Hi Megan,

Still incurring the same issue. Restarted the app and the laptop - still the same error box 

[Walter]

Hey @janak1, sorry to jump in, but since the issue persists, could you try an advanced reinstall and let us know how it goes?