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Re: Dropbox application not starting on Mac

Dropbox application not starting on Mac

bryn999
New member | Level 2
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For the last few days the Dropbox desktop application on my Mac has failed to start. When I double-click the icon in the Applications folder, nothing happens. No error messages, no Dropbox icon appears at the top of the screen, and my files aren't synchronising to the Dropbox server.

 

Any ideas on how I can diagnose this? Does the application create log files anywhere?

 

I am using a MacBook Pro running Monterey 12.5.1

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution

Hey @bryn999, sorry to hear you're having issues with this.

 

Could you try reinstalling the desktop app and let me know if you notice any difference?

 

I'd suggest that you tried the offline installer from this page, just in case.

 

Let me know how it goes!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

4 Replies 4

Walter
Dropbox Staff
Go to solution

Hey @bryn999, sorry to hear you're having issues with this.

 

Could you try reinstalling the desktop app and let me know if you notice any difference?

 

I'd suggest that you tried the offline installer from this page, just in case.

 

Let me know how it goes!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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bryn999
New member | Level 2
Go to solution

Thanks Walter. Reinstallation with the offline installer seems to have done the trick, and it all looks to be working again now.

hwliii
New member | Level 2

Just reinstalled Dropbox on my MacBook Air running Ventura, and Dropbox still will not launch, nor will its icon show up in the menu bar...

Hannah
Dropbox Staff

Hey @hwliii, sorry to hear about this.

 

Are you also getting some kind of error message? Or just nothing happens?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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