Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
This is driving me nuts. In the course of supporting an unrelated issue, Support discovered that I was running a beta version of Dropbox (no idea how that happened), so they recommended I install the latest stable release.
Long story short: the Dropbox Installer doesn't install at all. The EXE launches, Windows asks for permission to change my system, a couple of seconds of hourglass cursor, and then... nothing.
Things I've tried in almost every possible combination:
Whatever I do, whatever I try: installer silently fails. It doesn't even leave a mark in the Event Log.
And since I've tried step 5 above, I am now without an active instance of Dropbox on my system. So nothing syncs at all right now.
What could be causing this? What else could I try?
Color me embarassed. I use Boxifier, and Boxifier has an actual option 'Block Dropbox updates'. All good now.
Color me embarassed. I use Boxifier, and Boxifier has an actual option 'Block Dropbox updates'. All good now.
Same - it has been 'installing' for well over a week. 😞
Sorry to hear that, @ArcticAnna.
Have you taken a look at this article, to see if you can find any helpful info?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!