Dropbox to Goodnotes 5

[JennJD10]

I have always been able to export files from Dropbox to Goodnotes using  SHARE-EXPORT FILE and then chosing the Goodnotes icon from the list.  As of today the Goodnotes icon no longer appears in this list of ways to share the file.  I have tried differents options to reactive this. No luck.  Any ideas what's going on?  Has a recent update eliminated this option?  Even in Goodnotes  the option to import from Dropbox is not offered. Can anyone help to resolve this issue. I  really need to be able to communcate between these two apps for  my work.

[Megan]

Hey @JennJD10, how are you today? 

Let's see what we can find on this, although it sounds like Goodnotes might have changed the way they interact with us. 

Can I ask if you're using iOS or Android? Any screenshots you want to send my way are definitely welcome. 

Keep me posted, and we'll take it from there.

[Regpet]

I have the same problem - I am using ios 16 (but it was the same problem with ios 15)

any solution

best regards

Peter

[Nancy]

Hey @Regpet! I hope you’re doing well. 

Did the option to export your files to Goodnotes disappear all of a sudden or was there any type of update that could have affected this? 

Have you, by any chance, tried to reinstall Goodnotes on your mobile device and nothing changed?