Dropbox unexpectedly quit on macos 12.1

[maynaus]

I reinstall dropbox, restart, disable anti virus and still dropbox crash after 5 seconds with this error.

What else can I do ?

[maynaus · Accepted solution]

I followed  that it working now:

To resolve this problem, could you please try the following steps:

1. Click on the Apple icon in the top left hand corner of your screen
2. Select System Preferences...
3. Then Security & Privacy
4. Select the Privacy tab
5. To make changes, you will need to click on the lock icon, and enter your macOS password
6. Select Full Disk Access
7. Check the box beside Dropbox
8. Select Accessibility
9. Check the box beside Dropbox
10. Now please, attempt to restart the Dropbox desktop app.

[Megan]

Hi @maynaus, I hope you're doing well!

Glad to see everything is now back on track.

If you need us, we'll be one post away.

[Emi P.]

Hi,

I've had issues for months where the Dropbox desktop client quits and can't be opened again. Each time, customer support provides me with a link to reinstall Dropbox, and it works for a short time so we close the ticket, before it happens again. Done advanced reinstalls, had my security software customer support check if it was their software blocking Dropbox, but mostly at a loose end while I wait for the specialist team here to get back to me. The last time, Dropbox lasted for 6 days before quitting again. I think the time between installs is getting smaller. It had initially required just a computer restart as well, which doesn't work anymore.

The popup is "Dropbox unexpectedly quit. Your files are safe. Restart Dropbox to resume sync and other features" - Close or Restart Dropbox. Restart Dropbox doesn't work.

Running MacOS 10.15.7

Any alternative thoughts appreciated.

[Megan]

Hi @Emi P., how are you today? 

I've merged your question under this thread, since the OP mentioned a similar problem. Can you take a look at the steps mentioned above, and let me know if they worked for you? 

Also, feel free to share your ticket number with me, so I can locate it on our system.

Thanks a bunch! 

[Emi P.]

Hi Megan,

I've received these instructions before and they are still what they should be.

My last ticket number is 17801216, but if you have access or whatever, most of my tickets are related to this.

Emi

[Walter]

Thanks for the ticket ID and sorry to jump in here @Emi 

I was able to locate it in our system and passed your comments on to the agent handling your case. 

You should be hearing from them shortly, but do let us know if you have anything else to add or ask in the meantime. 

[crystal772m]

I have a Mac computer i attempted to open a file in DB and then got this message i can view and see things online verison but not via icon like it wont update/sync i attempted to delete and reinstall the app but still get this message saying dropbox unexpectedly quit your files are safe. restart drop box to resume synce and other features and this only has two options to close or restart dropbox 

please help 

[Megan]

Hi @crystal772m, thanks for posting here today! 

Have you tried to restart the app? If so, does it quit automatically again?

Can you try the steps @maynaus mentioned in this thread, and let me know if that gets things back on track for you?

Thanks a bunch!

[crystal772m]

No this is not working at all - Appears to want me to sign in as it starts but I get a box that pops up saying the same thing over and over and over