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Error 0x80096010 while installing on Windows Insider Build 1903

Error 0x80096010 while installing on Windows Insider Build 1903

kishan_raval
New member | Level 2
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i am having problem while installing dropbox on a new pc with error code 0x80096010, please help me asap, thanks in advance

2 Accepted Solutions

Accepted Solutions

Jay
Dropbox Staff
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Hang on, I’m noticing a pattern here. 
 
Before we take this to email, if you’re all running the same version, namely Windows 1903 from Windows Insider, then this is not currently a fully tested or supported environment for the Dropbox desktop application. 
 
From the articles I’ve checked out, it seems that the 1903 update will be released some time in April, and by then the app should be functioning.
 
While we support a variety of operating systems, we are unable to support these versions until they are officially classified as stable. 
 
If you’re not running this version of Windows, let me know what version you’re running by checking it using the steps here.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Jay
Dropbox Staff
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I’ve forwarded your comments to our dev team in order to investigate this matter further. In the meantime, if possible, you’ll need to return to the stable build of Windows in order to get the Dropbox desktop application syncing again.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

28 Replies 28

Jay
Dropbox Staff
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Hi Kishan, this appears to be a generic Windows error message.
 
The first thing I’d recommend is to ensure that your Windows installation is fully updated to ensure this isn’t something that was fixed previously.
 
Secondly, try an advanced reinstall of the app to clear any old installation attempts.
 
Let me know how it goes!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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BrunoCarvalho
Helpful | Level 5
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This is a error of dropbox application, install without give admin permissions. The application will have some problems but it can be used, I have already contacted the support.

protoror
Explorer | Level 4
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not work, i try run install as admin on win 10 insider and always get error 0x80096010 

Jay
Dropbox Staff
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Hi @protoror, make sure when you run the installer that you don’t right click the installer and ‘Run as administrator’, otherwise you’ll experience issues later.
 
Are you installing on a work or home computer? Have you tried temporarily disabling the antivirus software to ensure the installation progresses as normal?
 
Any details you can provide would be great!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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protoror
Explorer | Level 4
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i try use web install, stable and beta no one cant run correctly (with admin or without admin)

IDK what need doing, no antivirus on this time, is work PC with domen/

Other software work good.

Jim_Di
Helpful | Level 5
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have a same problem after i try reinstall dropbox. i use advanced reinstall guid, but it don't work for me.

 

currently i use win10 insider preview, at now it has 1903 version, 18323.1000 build

 

i'm try to use web installer and offline vesrion

 

 

 

Jay
Dropbox Staff
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In order to investigate this matter further, @protoror, would it be okay if we message you at the email associated with your forum profile?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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protoror
Explorer | Level 4
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sure

Jay
Dropbox Staff
Go to solution
Hang on, I’m noticing a pattern here. 
 
Before we take this to email, if you’re all running the same version, namely Windows 1903 from Windows Insider, then this is not currently a fully tested or supported environment for the Dropbox desktop application. 
 
From the articles I’ve checked out, it seems that the 1903 update will be released some time in April, and by then the app should be functioning.
 
While we support a variety of operating systems, we are unable to support these versions until they are officially classified as stable. 
 
If you’re not running this version of Windows, let me know what version you’re running by checking it using the steps here.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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