Error Message on Mac when trying to open dropbox application

[kbarkholz]

Hello, I recently got married and changed my last name with my employer which changed my email and all accounts on my Mac. Since doing so, I cannot launch the Dropbox application. It continues to give me this error message. I did try the help tool and granted "full disc access" to dropbox and that did not solve the issue either. So, none of my files are syncing from my work computer to my home computer. Any ideas on how to fix this? I have deleted the app and reinstalled it with the same result.

Here is the error code:

bn.BUILD_KEY: Dropbox
bn.VERSION: 166.4.2920
bn.constants.WINDOWS_SHELL_EXT_VERSION: 59
bn.is_frozen: True
machine_id: 15f8770c-14d1-5d80-bbb1-f074d1f859ab
pid: 993
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='barkholzk', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Kimberly Barkholz', pw_dir='/Users/barkholzk', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='barkholzk', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Kimberly Barkholz', pw_dir='/Users/barkholzk', pw_shell='/bin/zsh')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'payerk', 'admin'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'payerk', 'admin'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/barkholzk'
appdata: '/Users/payerk/.dropbox/instance1'
real_path='/Users/payerk/.dropbox/instance1'
not found
parent not found
dropbox_path: None
not found
parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/10/mqf_qqsx6v7dp87n3yjdh7rh0000gp/T'
real_path='/private/var/folders/10/mqf_qqsx6v7dp87n3yjdh7rh0000gp/T'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 1192, in safe_makedirs
File "dropbox/fsutil.pyc", line 730, in safe_makedirs
File "os.pyc", line 213, in makedirs
File "os.pyc", line 213, in makedirs
File "os.pyc", line 223, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/payerk'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "dropbox/client/main.pyc", line 7529, in main_startup
File "dropbox/client/main.pyc", line 2592, in initialize
File "dropbox/client/main.pyc", line 1558, in startup_low
File "dropbox/client/main.pyc", line 1201, in safe_makedirs
File "dropbox/fsutil.pyc", line 730, in safe_makedirs
File "os.pyc", line 213, in makedirs
File "os.pyc", line 213, in makedirs
File "os.pyc", line 223, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/payerk'

[Megan · Accepted solution]

Hi @kbarkholz, let's jump right into this! 

Could you try the steps Walter has provided here, and let me know how this works out for you?

Keep me posted, and we'll take it from there! 

[kbarkholz]

That worked! Thank you so much!! I appreciate the help!