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HelloSign >DropBox

HelloSign >DropBox

Wheresmystuff
Explorer | Level 3

I have had a Business HelloSign plan since 2020.  Recently I have been trouble signing in.  Today I finally am unable to sing in at all.  I also have a free DropBox account.  The log in credentials are the same for my free Dropbox account and what used to be my Business Hellosign account.  Now I can not access any of the prior docs that were sent out for signature.  I can not check the status of them or access that account at all bc when I log in it directs me to my free Dropbox account.  

3 Replies 3

Walter
Dropbox Staff

Hey @Wheresmystuff , sorry to hear you're having issues with this.

 

Can you please let me know if you see a Signatures tab on the left hand panel when navigating your account online?

 

If so, can you click on that and let me know what you see?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Wheresmystuff
Explorer | Level 3

Hi 

I see No Signatures in progress.  I was able to re-gain access through a Daily Summary email update.  I then re-set my password for my business account. Hopefully I don't have anymore issues.   Definitely a flaw in the HelloSign take over.  

Walter
Dropbox Staff

I'm glad to hear you managed to sort it out in the end and thank you for your feedback as well @Wheresmystuff

 

Let me know if you have anything else to add or ask. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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    Walter Dropbox Staff
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    Wheresmystuff Explorer | Level 3
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