How do I access my vault?

[Steve S.77]

I am trying to access my vault from the web portal. I look on the left hand scroll window and my vault is grayed out. I cannot interact with it. How do I access my vault?

[Jay]

Hi @Steve S.77, thanks for bringing this to our attention.

Could you clarify exactly what you're experiencing on the site?

A screenshot of this would help us greatly and will help me to assist further!

[Steve S.77]

[Jay]

Just for clarification, are you accessing it from the Dropbox site directly, or via another app, such as the Dropbox for S Mode app?

[Steve S.77]

Through the website.

[Jay]

Thanks for the info, I'd recommend getting in contact with the support team directly for further assistance.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

[DJDW]

I had the same issue -- greyed out vault on website page.  I used Support Chat and it turns out that Google Chrome prevented me from accessing my Vault.  I was encouraged to try a different browser.  I used Microsoft Edge and got into my Vault easily.