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I have been dealing with insane slow download speeds for folders and files for the past few days. I have run internet speed tests which came back great. Dropbox app is up to date. The bandwidth is set to unlimited for download and upload. It is slow no matter if I am sent a Dropbox link from my employer, or I access my employer's dropbox and download the folder and file needed. I have closed out all programs/apps and web windows when downloading as to not to interfere with download. I have started the computer, internet, and modem boxes, and refreshed pages—all to no luck. I have spoken with support, and they can not seem to figure out the issue. This is only happening with Dropbox no other program.
Is there any advice someone could send my way as to troubleshooting this major issue?
I am not a customer of Dropbox but I have been having the same issues. Download speeds are in the kb not mb range.
Even downloading the desktop client is slow.
Other sites/services don't seem to have any issues and a speed test comes back fine.
I'm also dealing with very very slow download speeds.
I have been attempting to download a 190MB file for the past two days, and it keeps timing out due to speeds ranging from 40-100KB/s.
I am on Xfinity Gigabit internet connection and have independently verified my connection speed through SpeedTest, and Fast.com. I also rebooted my wifi router, just to be on the safeside. I tried downloading on both Firefox and Edge latest browsers.
This is pretty clearly an issue with Dropbox service.
I just upgraded to Dropbox Plus and the speeds are still very very slow.
I'm not surprised to find all these messages about insanely slow download speeds from dropbox. I at times exprience 5-10 KB/second downloads. For a frame of reference, that's 1/10th the speed of dial-up internet.
This occurs despite having my dropbox app bandwith settings unrestricted, despite having very high-speed internet for my work, and despite stopping all other internet programs that run concurrently. The problem is on dropbox's side, not mine.
For more info on available support options for your Dropbox plan, see this article.
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