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Loading Dropbox in Windows 11

Loading Dropbox in Windows 11

LDrop
Explorer | Level 4
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Recently purchased new Dell desktop with Windows 11 Home (NOT in S mode). Have been using Dropbox for years with windows 10. Trying to setup Dropbox in Windows 11. I go to the Dropbox website and click on download app. Screen then displays a Dropbox message that says the Dropbox app is already installed. I check the apps on the computer and there are no Dropbox apps installed. I did install, during initial setup, the Dropbox in S mode as that was the only Dropbox app available in the Microsoft Store. Then after several hours trying to figure out how it worked, I researched Windows 11 in S mode and found out it does not apply to my computer (again, computer not running in S mode) so I uninstalled the Dropbox in S mode app from the computer. Now I can't load the regular Dropbox app. How do I get the regular app installed?

19 Replies 19

Jay
Dropbox Staff
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We don't have any information on future developments to the Dropbox desktop application, however, we do appreciate your feedback on this matter as noted in the other thread you replied to.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Philwuese
New member | Level 2

Hi there! Sorry to hear that you're having issues installing the regular Dropbox app on your new Windows 11 computer. You could try using the Windows "Add or Remove Programs" feature to uninstall any remaining bits of the Dropbox in S mode app, and then try downloading and installing the regular Dropbox app again from the Dropbox website. If there're any issues with the windows office, use an activator for windows office 11 to reinstall it. I hope it helps!

emman12
Explorer | Level 3

Hi, I am getting the install error 1073741795

I have tried both offline intallers 150.xxxxxxx and 178.xxxxxx

I get the same error

 

I am using this operating system:

Edition Windows 11 Enterprise
Version 21H2
Installed on ‎04/‎07/‎2023
OS build 22000.2057
Serial number 047343795253
Experience Windows Feature Experience Pack 1000.22001.1000.0


 

Thanks

 

Emmanuel

Hannah
Dropbox Staff

Hey @emman12, sorry to see you're having this issue.

 

Can you take a look at this thread, to see if you can find any helpful info?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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emman12
Explorer | Level 3
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Hi Hannah

 

I'm still getting the same issues I have updated my windows 11 to the 2023 build and Im still getting the message that it is not compatible with my version of windows 

Megan
Dropbox Staff
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Hi @emman12, have you tried downloading the app using this link, by any chance? 

 

Can you send us a screenshot of the error you get too? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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GSmithsimon
New member | Level 2
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I'm trying to install Dropbox on a new laptop. When I click on the link to download the DropBox app, it doesn't give me the app, it opens a new Chrome window showing my Dropbox files. I'm running Windows 11 and uninstalled DropBox Lite as instructed. Please let me know where, or how, to get the DropBox app so that the files show up in my folders. Thanks.

 

Hannah
Dropbox Staff
Go to solution

Hey @GSmithsimon, thanks for posting here!

 

Can you please try to install it from this link, to see if that helps?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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emman12
Explorer | Level 3
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Hi Megan,

 

I have tried the link and it still giving be the same errors

 

here is my windows build:

 

Edition Windows 11 Enterprise
Version 22H2
Installed on ‎09/‎09/‎2023
OS build 22621.2283
Experience Windows Feature Experience Pack 1000.22662.1000.0

 

Please see screen shot below:

 

Screenshot 2023-09-22 063219.pngScreenshot 2023-09-22 063242.png

 

 

Hannah
Dropbox Staff
Go to solution

Hey @emman12, does your computer have an ARM processor?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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    Hannah Dropbox Staff
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    emman12 Explorer | Level 3
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    GSmithsimon New member | Level 2
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    Megan Dropbox Staff
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