Forum Discussion

Brandonrowe14's avatar
Brandonrowe14
Explorer | Level 4
3 years ago

Macbook Pro Update Moved My Files and now I can't locate my Documents.

Hello,   I recently updated Dropbox on my MacBook Pro and instantly regretted it. For whatever reason, Dropbox decided all of my files needed to be moved upon the newest update. Unfortunately, no...
Computer Backup
desktop
Dropbox Backup
Mac
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the update, Brandon.

 

There might be something that went wrong, when backup was set up for the documents folder.

 

Would you mind going to your Dropbox folder and then taking a look into the "My Mac" folder, to see if you can locate all your documents folders and subfolders there?

 

And also, can you check your backups page online, to see if the files are there as well?

Brandonrowe14's avatar
Brandonrowe14
Explorer | Level 4
3 years ago

Hannah The files/folders created in "My Mac/Documents" before the update are visible on Dropbox Backups in the browser and via Terminal, at the filepath I mentioned above. They are not viewable in Finder. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Brandonrowe14, sorry to jump in here, but have you tried disabling the Dropbox Backup feature for your Documents folder and re-enabling it anew to see if that does the trick perhaps? 

    • Brandonrowe14's avatar
      Brandonrowe14
      Explorer | Level 4
      3 years ago

      Thanks, Walter. I appreciate your help! I went ahead and started to try that. When I clicked "Setup," this happened. Confusingly, the file path for each folder is /Users/[myusername]/[Folder]. I would figure that was the default location.

       

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for the screenshot and happy Monday Brandonrowe14 

         

        May we reach out via email to have a further look internally at this point? 

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