Missing Dropbox Widget on OnePlus 10 Pro

[thegarnishment]

Hey, I just got a new phone, a OnePlus 10 Pro, running the newest version of Android. I don't have any Dropbox widgets and I can't fine any other way to make a shortcut - anyone else having this issue? Does anyone have a workaround for it? I scan to folders using my phone a lot and some of the folders are deep in my Dropbox labyrinth. I'm wasting a lot of time without shortcuts to folders on my phone's home screen!

Thanks in advance!

Jake

[Megan]

Hi @thegarnishment, let's see what we can find together on this! 

Can you send me a screenshot of what you see when you search for Dropbox through the apps for widgets?

As for the shortcuts, have you tried another third-party app, in order to achieve what you mentioned? 

Let me know more! 

[thegarnishment]

Not sure if this will come through, but when I look at my list of available widgets in the stock OS, there is no Dropbox (the widgets are alphabetical by app. I also don't see any option to create a shortcut to my phone's home screen in the app anywhere.

You mentioned a 3rd-party app - I would be open to this but I haven't explored the possibility at all. What are some apps I should be considering?

Thanks!!

[Walter]

Hey @thegarnishment, sorry to jump in here.

Could you try locating the Dropbox mobile app's icon on your phone's home screen? 

Once you find that, hold your finger on it and select the 'Widget' option that comes up. From there, select your Dropbox Folder and then navigate to the folder you'd like to have a shortcut for. 

You should then be able to find your shortcut to the selected folder in your home screen as well. 

Let me know if this helps!

[thegarnishment]

Thanks Walter, unfortunately, I don't have a "Widgets" option when I hold down on the app icon (see attached image). I think it's a OnePlus issue, as it's not running "pure" Android. 

[Walter]

When you say not "pure" Android, can you elaborate a tad @thegarnishment?

What's the exact version of your device's OS? 

[thegarnishment]

Hey Walter, the OnePlus 10 Pro currently is running OxygenOS13, which is based on Android 13 but from what I understand different from Android 13 that you would find on a Pixel. 

[saffyre9]

My OnePlus 7T had an update to Oxygen OS 12 this week that introduced this bug for me as well. Has anyone found a solution?

[thegarnishment]

I'm shocked there aren't more people running into this issue. There just aren't enough OnePlus users out here to move the needle, I guess. 

[Walter · Accepted solution]

Hi @thegarnishment & @saffyre9. 

Apologies for the late response here, however, we needed to confirm some information with our team.  

Due to a change in the OnePlus platform, we had to change how to display shortcuts. 

An update to introduce app shortcuts by long pressing the app icon will roll out to users in the coming month or two.

I know this is not much, but I hope it helps.