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OneDrive and DropBox sync issues

OneDrive and DropBox sync issues

Tony1up
New member | Level 2
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I have DropBox and OneDrive running on the same machine.  I made sure they are not syncing the same folders.  OneDrive has no issues, but all my DropBox files have a grey X on them.  I believe this is a File Explorer icon for a sync issue and not a dropbox icon.  I've reinstalled both services and even stopped OneDrive but there is still a grey X on each DropBox files. 

 

I am able to open the files.

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution

Hi there @Tony1up, sorry to hear about the issue you're facing.

 

As you noticed, in File Explorer, a gray “X” icon can appear on a file or folder in your Dropbox folder. 

 

This is a Windows icon and not a Dropbox icon. It indicates that your file or folder may not be syncing with Dropbox. To fix this, try the steps in this article about fixing syncing issues in Dropbox. If that doesn’t fix it, you can contact Microsoft support.

 

I hope this helps!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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1 Reply 1

Walter
Dropbox Staff
Go to solution

Hi there @Tony1up, sorry to hear about the issue you're facing.

 

As you noticed, in File Explorer, a gray “X” icon can appear on a file or folder in your Dropbox folder. 

 

This is a Windows icon and not a Dropbox icon. It indicates that your file or folder may not be syncing with Dropbox. To fix this, try the steps in this article about fixing syncing issues in Dropbox. If that doesn’t fix it, you can contact Microsoft support.

 

I hope this helps!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

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