Paper not loading in Safari or Chrome

Peterkeck · ‎07-25-2017

When I navigate to paper.dropbox.com it just shows the menu options on the left, and then says "

Oh hello. Sorry for this little hiccup. Try refreshing your page."

Tried it in both Chrome and Safari - same issue. Cleared the cache and tried again - same issue. What's up?

rc2 · ‎07-27-2017

Found the solution:

Go to: https://www.dropbox.com/team/admin/settings/paper

Toggle Paper "ON" and "Apply Changes" at bottom.

View solution in original post

Jane · ‎07-27-2017

Hey @rc2 & @Peterkeck,

Thanks for getting in touch!

Please keep in mind that your team admin can enable Paper for your team following these steps:

Sign in to your Admin account.
Open the Admin Console.
Open the Settings tab.
Choose Paper under Additional settings.
Toggle Enable Paper on or off.
Agree to the Dropbox terms before turning on Paper.
Click Apply changes.

If you're still experiencing issues, because I can see that you've already done some troubleshooting, please raise a ticket with our team and let me know a ticket ID in your reply here, so that I look it up on our system.

Looking forward to hearing back from you!

Thanks,

JaneA

Jane
Community Moderator @ Dropbox
dropbox.com/support

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View solution in original post

Mark · ‎07-25-2017

Have you tried an incognito window?

Are you using a work network at all?

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Peterkeck · ‎07-25-2017

Incognito didn't help, and it's happening at home, on mobile network, and work network, so that's not it.

Mark · ‎07-25-2017

Weird, which version of Safari and Chrome you using?

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Peterkeck · ‎07-25-2017

The latest of both. Safari: Version 10.1.1 (12603.2.4). Chrome: Version 59.0.3071.115 (Official Build) (64-bit)

Mark · ‎07-25-2017

Weird

Do you have any extensions in use?

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Peterkeck · ‎07-25-2017

Nope, no extensions. Could I have delete my Paper registry file somehow on Dropbox.com? This is super frustrating - would love to get back to using the product!

rc2 · ‎07-26-2017

We are having the exact same issue here; ever since upgrading to DB for Business Paper has stopped working. Can't get it to work, period, let alone get to existing Paper documents. Tried Safari and Chrome on Mac. Cleared user data.

rc2 · ‎07-26-2017

Same issue on PC.

I logged out and back in using my personal DB account and Paper opened, but the Paper document shared with the work account says it has "Been deleted".

Is there a DB backup file for Paper documents? If so, where would I look?

rc2 · ‎07-27-2017

Found the solution:

Go to: https://www.dropbox.com/team/admin/settings/paper

Toggle Paper "ON" and "Apply Changes" at bottom.

Paper not loading in Safari or Chrome

Paper not loading in Safari or Chrome

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