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Problems with fingerprint access

Problems with fingerprint access

nitzi
Helpful | Level 5
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Hello

I'm using Realme 6 pro device.

When secure the account with password, it works fine.

However, adding a fingerprint method, causes the application to crash.

I've done this so far (with no luck...):

Checked for DropBox updates.

Same for device's OS.

Un/Reinstall DropBox.

Restore device default.

With other devices it works fine, so I guess something specific for this device, but did someone faced such issue?

 

Thanks a lot

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution

Hi @nitzil; how are you today?

 

We've had some similar reports about this and as I mentioned there as well, I wasn't able to reproduce the issue on an Android device running the last, stable version of the app which is 200.2.8. 

 

Could it be that you're using the beta version of our Android app on the affected device? That would be 202.1.2 as found within your mobile's app store and you should be able to revert to the stable releases from there (Google Play) too. 

 

In any case, please keep us posted! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

5 Replies 5

Jay
Dropbox Staff
Go to solution

Hi @nitzi, thanks for posting on the Community!

 

Do you experience this issue on any other third-party app that uses fingerprint access?

 

What is the exact behavior you get? Do you have any error messages, or the app just exits?

 

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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nitzi
Helpful | Level 5
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Hi

Thanks for your quick reply.

It simply exits.. vanish.

I'm using Nova Launcher, so I thought it might be related to some shortcuts that I create on the main screen, but no... it happens also from "all applications" tab.

Other 3rd party applications work perfect with the fingerprint, but again, with (many) other Xiaomi devices that I had, it worked excellent.

Thanks 

Nitzan

Walter
Dropbox Staff
Go to solution

Hi @nitzil; how are you today?

 

We've had some similar reports about this and as I mentioned there as well, I wasn't able to reproduce the issue on an Android device running the last, stable version of the app which is 200.2.8. 

 

Could it be that you're using the beta version of our Android app on the affected device? That would be 202.1.2 as found within your mobile's app store and you should be able to revert to the stable releases from there (Google Play) too. 

 

In any case, please keep us posted! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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nitzi
Helpful | Level 5
Go to solution
Thanks, the Beat version was the problem.. thanks again.

Jay
Dropbox Staff
Go to solution

Glad to hear it's working again, @nitzi. Let us know if you need any further assistance in future.

 

Enjoy your weekend!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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    nitzi Helpful | Level 5
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