Received "Move your Dropbox folder to a supported location" email

[tpkelliher]

To get around the recent glibc version requirement on a Red Hat Enterprise 7 system, I'm running the Dropbox client in a Docker container with the Dropbox and .dropbox folders mounted externally on an Ext4 filesystem on the RHEL7 host.  That's working fine currently.

Today I received an email from Dropbox informing me that I had to move my Dropbox folder being synched from the Docker container to an Ext4 filesystem by Nov. 7.  Given that my Dropbox folder is already on an Ext4 filesystem, will synching continue to work for me on/after Nov. 7?  I'm a bit perplexed as to why I received the email today.

Here are the relevant mount entries, as reported by the Docker container:

/dev/sda1 on /dbox/.dropbox type ext4 (rw,relatime,data=ordered)
/dev/sda1 on /dbox/Dropbox type ext4 (rw,relatime,data=ordered)

[Jane · Accepted solution]

Hey @tpkelliher, we recognize that our new system requirements will make it difficult to run the desktop application on Red Hat Enterprise Linux and its derivatives & we apologize for any inconveniences this may cause.

Other than that, it's also possible to receive an email but not be impacted by the end of support event. We reached out to users who run Dropbox on unsupported operating systems or whose operating system report "unknown" Linux operating systems or versions. Please ensure all devices meet our new operating system requirements. 

In other words, I understand that you’d like to act pro-actively, though if our system requirements are met, then Dropbox should continue working as expected. 

Users who are unable to meet the new system requirements can still access their files through dropbox.com on a supported browser. In addition, they can use the Dropbox app on supported Linux, Windows, Mac, iOS, and Android devices. 

In any event, as you’ve already reached out to us here, I’d like to re-assure you that this is a direct point of contact. If you have any follow-up questions, please do let me know here & I’ll make sure to get back in touch with you on my end. Thanks & enjoy the rest of your day until we talk again!

[gvheard]

I have been a Dropbox subscriber for over 5 years, running linux on XFS (rather than Ext4) and have never had any problems, yet now you tell me that I have to switch to a different file system?  Sorry guys, there is no way I'm going through all that hassle because you change your "requirements" at very short notice.

I will be removing my data and shutting my account, I may only contribute a small amount, but I'm falbbergasted that I'm being told what I must run on my Linux System.

Where was the consultation with users before this was announced?

[tpkelliher]

Thanks for the response.  I'll be back if I run into problems on Nov. 7th.

[tpkelliher]

Hi,

As of this morning, the Dropbox sync clients that I inquiried about earlier are paused with this alert:

[ALERT]: So your files continue to sync, sign in to your Dropbox account and move Dropbox to a supported file system.

As I wrote earlier, our Dropboxes are on Ext4 filesystems.  I have confirmed that extended attributes are enabled and working.

In summary, we meet all the system requirements, yet our files aren't syncing.

The browser interface is not an option for us.

What can be done to get syncing working again on our system?

[tpkelliher]

Hi @Jane, would you respond to the post I left earlier today, please?

[Jane]

Hey @tpkelliher, please accept my apologies for the slight delay in getting back in touch with you; let me submit your report to a team specialist, who’ll look into the issue you’re facing in more depth. In order to further assist you on the matter, I’ve made sure to reach out to you on my end via email, in order to investigate this discrepancy a bit more closely.

Whenever you find some spare time, please check your inbox for my message & I’ll make sure to promptly follow-up with you asap. I hope that this is- even slightly- helpful to you & I’ll be awaiting your next reply on our email correspondence. Thanks in advance!

[KhaimovMR]

I have the same problem. Running dropbox on encrypted home directory in ext4 filesystem (Ubuntu 17.10).

[Jane]

Hey there (@KhaimovMR), following your request here, I’ve sent you a brief message on the email connected to your Forum profile. You may have a look at your inbox at your earliest convenience if you’d like us to work on that together. Thanks in advance & happy Monday!

[tk42]

@Jane Why email? I am certain there are others who have the same problem. At least I do.