Smart Sync and Quick Preview on Mac

[Andrew-RFLB]

Smart Sync causes my quick preview function (spacebar) to not function properly on my Mac. I can't preview thumbnails, or quick preview any videos or photos. Any ideas why this happens?

[Jane]

👋 Hi to all following this thread! In order to forward you reports to the relevant team of specialized technicians, please let me know if you’d like us to work on that together on this discussion here & I’ll reach out to you on my end on the email address connected to your Forum profile. Thanks in advance & I’m looking forward to hearing back from you!

[DanKorkelia]

Hi Jane,

Yes please keep up to date on this subject. Best Wishes

Dan

[Jane]

Hey there @DanKorkelia & horat10, in order to further investigate what's happening, I’ve sent you a brief message on the email connected to your Forum profile. You may have a look at your inboxes at your earliest convenience if you’d like us to work on that together. Thanks in advance! 

[Ideal1]

So, have you the solution for this problem, in my case is a big issue?
8/9 months to fix is not good tech support.
Can you help us?

[Jane]

Hey there (@Ideal1), rest assured that I’m here to help as much as possible. If it’s not too much trouble for you, can you elaborate a bit on what seems to be the issue on your end, in order to follow-up on the right thing? 

To best address your concern, please include as much detail as possible on this discussion & I’ll do my best to follow-up with you. Thanks in advance! 

[Alvpeerz]

I commented a while ago. I have updated my macbook from High Sierra to Mojave but nothing has changed. Relaunching the finder works for 10 seconds, then it goes back to not showing previews again. This is systemwide, I stop seeing previews of everything in my computer. And here we are.

I'd like to be contacted by support like Jen suggested.

[Jane]

Hey there ( @Alvpeerz ), following your request here, I’ve sent you a brief message on the email connected to your Forum profile. You may have a look at your inbox at your earliest convenience if you’d like us to work on that together. Thanks in advance & happy Friday! 

[Ideal1]

Hi Jane,

Mac OS High Sierra. Relaunching the Finder works, for a little while, then back to not being able to preview neither what I have in my computer or what's online.

Is there a way to solve it?

Thank you

[Jane]

Thanks for pinging me back here & apologies for the slight delay in getting back in touch with you @Ideal1! I’ve created a ticket on our system on your behalf & you could have a look at your inbox for my message at your earliest convenience, in order to work on that a bit closer together. Thanks again for your cooperation!

[Moonlet]

So... Clearly this problem affects all (well, many) Mac users. You now know that it's nothing to do with version or OS and you kow it's not related to online-only files so... It's a bug.

Can you assure us you are working on a solution? I, like many, only too the pro option because of Smart Sync and clearly it ain't that Smart!