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Spotlight Search Doesn't Link to Files in Dropbox in macOS 13 Ventura

Spotlight Search Doesn't Link to Files in Dropbox in macOS 13 Ventura

dsnidey
Helpful | Level 6
Go to solution

After upgrading to macOS Ventura, I was prompted to upgrade to "Dropbox for macOS 12". I proceeded with that, it moved my Dropbox folder to ~/Library/CloudStorage and confirmed all was successful. Now when using Spotlight to search (I often type something like 'drawings folder' to open a folder called Drawings) the results in Spotlight show the Dropbox app icon beside the name of the item I want (rather than a Finder icon for folder or file). Hitting Enter or clicking on the result switches to Finder and does nothing, or sometimes will open the Applications folder and show the Dropbox app. It's not linking me to the actual file in ~/Library/CloudStorage. 

 

I have done the following and the problem is not solved:

  • Restarted
  • Ensured all files are available for offline access
  • Rebuilt the spotlight index
  • Unlinked Dropbox from this Mac, did a complete clean install of dropbox, performed the upgrade to v159.4.5870 and synced just one folder to begin

Nothing works. Any suggestions??

398 Replies 398

3zero2
Explorer | Level 4
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I just replied @Megan. Thanks.

Styline
Helpful | Level 7
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What's the solution here? Still having this issue and the response marked as solution has no-one responding / liking it which makes me believe it may not be working reliably? It's also quite the extensive undertaking , so would like to confirm that this actually resolves the issue before removing everything.

3zero2
Explorer | Level 4
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There is no solution at the moment.

Guntis1111
Helpful | Level 5
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Hi!

I'm update dropbox to latest version and now I have annoying isssue.

When I search something in spotlight search it finds it but I cant open folders, when I click on folders that find in dorpbox nothing happening.

Can somebody help me please 🙂

 

 

Walter
Dropbox Staff
Go to solution

Hey @Guntis1111, sorry to hear about this.

 

Can you let us know the version and exact status of the desktop app installed on your computer as shown in your menu bar?

 

If you could also send us a screenshot of how it looks on your end when you do this, I'd appreciate it.

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Guntis1111
Helpful | Level 5
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I have Mac OS

Screenshot 2022-11-30 at 19.05.28.png

 

Dropbox version

Screenshot 2022-11-30 at 19.05.01.png

 

When try to open this folders what spotlight found nothing hepens.

Untitled.png

I'll be very grateful if you help solve the problem because it is very disturbing to work.

 

Walter
Dropbox Staff
Go to solution

Could you download and install the latest version of the desktop app from this page and let me know if this persists @Guntis1111


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Styline
Helpful | Level 7
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Relatedly, I also can't AirDrop files to my Mac anymore. My Downloads folder is inside my Dropbox as I'm using Dropbox Backup, and now AirDropped files no longer show up -.-

...I will open a separate thread about that!

ulba
Helpful | Level 5
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I got the same problem.

 

Guntis1111
Helpful | Level 5
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Hi!

Version change to 162.4.5419 but no changes, still can't open folder form spotlight search.

 

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