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Stop saving screenshots to dropbox!

Stop saving screenshots to dropbox!

sci buzz
Helpful | Level 5
Go to solution

Please help!! I have been trying for hours to stop saving every screenshot to Dropbox.  I never initiated this and it's very frustrating to not find accurate advice in the help section.

 

There is NO "import" tab anywhere under my dropbox preferences.  I have already unchecked the "share screenshots and screen recordings using Dropbox" as well as "Enable camera uploads for:" photos and videos.

 

Having all my screenshots in Dropbox makes my work take longer because I can't see them clearly enough when adding new inventory to our system and quickly uploading shots.

 

I have MacOS Big Sur 11.3.1

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution

Thanks for the screenshot @sci buzz!

Can you please install the latest, stable version of our desktop app (it just got out yesterday) and let me know if you notice any difference?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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7 Replies 7

Walter
Dropbox Staff
Go to solution
Hi there @sci buzz, thanks for joining our Community and sorry to hear you're having issues with this.

Did you reboot your computer at all after disabling your screenshot syncing through the app's preferences?

If you did and this still persists, please send me a screenshot of how it looks like on your end so that I can have a visual too.

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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sci buzz
Helpful | Level 5
Go to solution

Hi Walter,

 

Yes,  I've turned the computer off and on, but the boxes were unchecked from before.  I never did the "Set up" to automatically back up my desktop to Dropbox.

 

Here is a screenshot of my settings:

Screen Shot 2021-05-11 at 3.04.37 PM.png

Walter
Dropbox Staff
Go to solution

Thanks for the screenshot @sci buzz!

Can you please install the latest, stable version of our desktop app (it just got out yesterday) and let me know if you notice any difference?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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sci buzz
Helpful | Level 5
Go to solution

Hi Walter - I contacted Dropbox support yesterday because it was driving me crazy, lol.  That's what they recommended and the issue is now fixed.

Walter
Dropbox Staff
Go to solution
Glad to hear it's working now @sci buzz.

Take care and see you around the Community! 

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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KWashington
New member | Level 2

Ugh, I'm trying to stop dropbox screen shots and I'm unable to complete the task. The directions refer to a perferences tab which is not found and I am not able to find where to find screen shot syncing. Help, pleaseandthankyou https://capture.dropbox.com/Y3SWUaZpNInPcMbp Screen shot attached here-ha! but now sure you can see it.

Rich
Super User II

@KWashington wrote:

The directions refer to a perferences tab which is not found ...


Where are you looking? Your Capture says it's still uploading.

 

Preferences is found in the Dropbox application on your computer, not the Dropbox website. Look for the Dropbox icon in your system tray (Windows) or menu bar (Mac).

 

Need more support?
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Top contributors to this post

  • User avatar
    Rich Super User II
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    KWashington New member | Level 2
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    Walter Dropbox Staff
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    sci buzz Helpful | Level 5
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