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The Dropbox app shuts down when I right click on a document or folder on my PC

The Dropbox app shuts down when I right click on a document or folder on my PC

BIGNATE196
Explorer | Level 3
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I have the DB App on my PC Windows. When I right click on a document or folder the App shuts down. Any suggestions. I have uninstalled and reinstalled the app. I can do anything I need to do in the browser but not the app.

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
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Hi @BIGNATE196, thanks for the info, I'd recommend contacting the support team directly for further assistance on this matter.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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10 Replies 10

Hannah
Dropbox Staff
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Hey @BIGNATE196, thanks for bringing this to our attention.

 

Does this happen when you right click on files/folders only within the Dropbox folder?

 

Do you get any error messages before it shuts down?

 

And what's the sync status and version of the app, when you hover over your Dropbox icon?

 

Let me know and we'll go from there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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BIGNATE196
Explorer | Level 3
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This only happens in Dropbox.

 

No error messages.

 

Syn Status: Dropbox 181.4.5678 Up to Date

 

Megan
Dropbox Staff
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Hi @BIGNATE196, if you quit the app, and then try to right click on a file/folder within your Dropbox folder, do you notice the same behavior? 

 

Also, does this happen with all the files/folders or some of them?


Megan
Community Moderator @ Dropbox
dropbox.com/support


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BIGNATE196
Explorer | Level 3
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Not sure how to quit the App and then try. I know in the browser everything works fine. 

 

All of them.

Megan
Dropbox Staff
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Hi @BIGNATE196, you can quit the app following these steps. 

 

Do you come across any issues when trying to do so?


Megan
Community Moderator @ Dropbox
dropbox.com/support


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BIGNATE196
Explorer | Level 3
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When I quit the app, everything worked fine.

BIGNATE196
Explorer | Level 3
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What do I do now? Everything works fine with the app off, but don't I need it on in order for everything to work correctly? 

Nancy
Dropbox Staff
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@BIGNATE196, it may be a long shot, but have you restarted your computer? 

 

Also, do you have any antivirus/firewall programs running on your device? If yes, I’d like you to disable them temporarily, reinstall the Dropbox app again, and let me know if you see any difference.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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BIGNATE196
Explorer | Level 3
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I did that yesterday and it didn't help. Running with the app off works great but what am I missing by doing that?

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    Jay Dropbox Staff
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    BIGNATE196 Explorer | Level 3
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    Nancy Dropbox Staff
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