Forum Discussion

jvoong's avatar
jvoong
Explorer | Level 3
4 years ago

The Dropbox desktop app on my computer is giving me an error when I try to sign in

Hello,   For some reason, I cannot sign into the Dropbox app on the computer anymore. At first, I was having problems with syncing. It kept saying that I was not connected to the internet. So I u...
desktop
Error Messages
Setting up the apps
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey jvoong, thanks for bringing this to our attention.

 

Did you perhaps install any security apps like an antivirus or maybe you have a firewall that might be blocking Dropbox from connecting?

 

If you do, try temporarily disabling those, to see if that helps.

 

Let me know what you find!

  • jvoong's avatar
    jvoong
    Explorer | Level 3
    4 years ago

    Hannah,

     

    I tried disabling Firewalls and any Antivirus programs. It is still giving me the same issue.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi jvoong, is there a possibility that a proxy, VPN, or even ISP/router settings could be restricting traffic to the following Dropbox domains?
       

      • jvoong's avatar
        jvoong
        Explorer | Level 3
        4 years ago

        Hi Jay,

         

        What steps can I take to check for it?

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