Forum Discussion

jvoong's avatar
jvoong
Explorer | Level 3
4 years ago

The Dropbox desktop app on my computer is giving me an error when I try to sign in

Hello,   For some reason, I cannot sign into the Dropbox app on the computer anymore. At first, I was having problems with syncing. It kept saying that I was not connected to the internet. So I u...
desktop
Error Messages
Setting up the apps
jvoong's avatar
jvoong
Explorer | Level 3
4 years ago

Hannah,

 

I tried disabling Firewalls and any Antivirus programs. It is still giving me the same issue.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi jvoong, is there a possibility that a proxy, VPN, or even ISP/router settings could be restricting traffic to the following Dropbox domains?
 

  • jvoong's avatar
    jvoong
    Explorer | Level 3
    4 years ago

    Hi Jay,

     

    What steps can I take to check for it?

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Do you connect in any specific way to the internet? Are you able to access the Dropbox site normally via a browser?

      • jvoong's avatar
        jvoong
        Explorer | Level 3
        4 years ago

        Hi Jay,

         

        I can connected through the home wifi. I am able to log in Dropbox in the browser with no problem. I am just having difficulty connecting through the Dropbox App on the desktop. I've tried reinstalling, and it still does not work.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!