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TE16's avatar
TE16
Explorer | Level 3
1 year ago

The Dropbox desktop application can't be opened on Mac OS, why?

I have a Mac desktop and have been using a basic Dropbox account for a number of years on this as well as an iPad and iPhone.  Because of an issue with the OS, we had to wipe the hard drive clean and...
desktop
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Mac
Setting up the apps
TE16's avatar
TE16
Explorer | Level 3
1 year ago

Hi Jay ~

I did the advance re-install for a Mac and although it was successful, in the profile it is using an email address that I do not use for this account.  I have not been able to figure out how to change the profile email address. 

 

I have had this experience before when trying to re-install the App/icon on my desktop without luck.  I did try to find something in through search and did not find anthing that helped.

 

If you have a suggestion, I would appreciate it.

 

Thank you!

 

Toni

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey TE16, I hope you don't mind me jumping in here!

 

Just to clarify, do you wish to change the email address of the account that is linked to your computer, or sign in to an entirely different Dropbox account on the app?

  • TE16's avatar
    TE16
    Explorer | Level 3
    1 year ago

    I have an account that is under a Comcast email address.  This account has all of my "stuff" in it.  The account that keeps populating, that I never intentionally set up or are paying for (hopefully) is under a Gmail email address and has nothing in it.

     

    I believe what may have happened is that when I tried to sign into the account, I used the option to sign in through Google and didn't realize that it would create this issue.

     

    Thanks Hannah!

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      TE16, in order to sign in to the correct Dropbox account on the desktop app you’ll need to log out and then back in with these steps.

      • TE16's avatar
        TE16
        Explorer | Level 3
        1 year ago

        Hi Nancy ~

         

        I followed the steps for logging out and it removed the icon from my desktop. I then followed the link to download the App for my desktop and it automatically puts me into the Gmail address email without an ability to change it.

         

        Any help so that I am not doing the same thing over and over would be greatly appreciated.

         

        Thanks!

         

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