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TE16's avatar
TE16
Explorer | Level 3
1 year ago

The Dropbox desktop application can't be opened on Mac OS, why?

I have a Mac desktop and have been using a basic Dropbox account for a number of years on this as well as an iPad and iPhone.  Because of an issue with the OS, we had to wipe the hard drive clean and...
desktop
Install
Mac
Setting up the apps
TE16's avatar
TE16
Explorer | Level 3
1 year ago

That would be great, Walter!  My email for correspondence purposes is [email removed as per Community Guidelines]  the email I am trying to get Dropbox set up for is [email removed as per Community Guidelines]

 

Thank you!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey TE16, I just sent an email to your Community-linked email address.

 

Reply back to me there, and let me know the email address that's facing this issue and we'll take it from there. 

 

Thanks! 

  • TE16's avatar
    TE16
    Explorer | Level 3
    1 year ago

    Thanks Megan!

     

    I just replied to that email.  (Thanks for removing the email address above!)

  • TE16's avatar
    TE16
    Explorer | Level 3
    1 year ago

    I received an email message from Megan on Friday asking me to use Dropbox Capture to video the issue I am having.  I am not sure how I am expected to  use this tool when I can't get into my Dropbox.  This has been going on since July 4th.  Rather than receiving "Badges" I would really appreciate and prefer to receive some actual support.  

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey TE16!

     

    I can see that you replied back to me. I'll get to it as soon as possible.

     

    Thanks!

  • TE16's avatar
    TE16
    Explorer | Level 3
    1 year ago

    Thank you Megan

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