The operation can’t be completed because “Folder name” needs to be downloaded.

[Lui Hepworth]

I am on Mac OS Monterey running dropbox basic. When I try to delete a folder I get the error message 'The operation can’t be completed because “Folder name” needs to be downloaded.' Also my sync icons are not showing at all. If I add or delete files they the changes sync. If I create a folder it also syncs - but I cannot delete it from Finder. I can delete it online and the change sync to Finder.
I have re-installed and also follow the advanced re-install https://help.dropbox.com/installs/advanced-reinstall
I have followed the dropbox not syncing https://help.dropbox.com/sync/files-not-syncing

and missing icons https://www.dropboxforum.com/t5/View-download-and-export/Sync-icons-missing-in-the-Dropbox-folder-in...

I've been going round in circles with all the above - re-starting lots too. Any ideas what is going on? Thanks

[Emmet]

Hi @Lui Hepworth,

We’d like to check what’s going on here, would you mind if we reached out to the email associated with your community profile to look into this further?

Thank you!

Dropbox Community Team

[Lui Hepworth]

Hi @Emmet yes that's fine - thanks

[Megan]

Hi @Lui Hepworth, I just sent you an email, I'll see you there! 

[Lui Hepworth · Accepted solution]

Problem solved. I tried everything advised by dropbox support - unticking login items, making sure other back-up programs weren't affecting etc. These didn't work, so I unistalled dropbox (quit from menu bar avatar, dragged Dropbox to the recycle bin and did a clean up of residual items using CClean (free version), I also deleted the Dropbox folder located in the Cloudstorage folder (probably best to back-up before you do this) - to find where your dropbox flder is - right click it and choose show enclosing folder. I downloaded the latest Dropbox again and installed - during installation it said that it could not find the dropbox folder - I choose re-link. Now all the icons appear correctly (blue as syncing, green once synced) and I can delete folders within Finder - all my files are downloading/sycing from the online version, which will take a while, but everything seems to be working fine now.

[Megan]

Amazing news, that's what I like to hear -or read in our case- @Lui Hepworth.

Keep an eye on it, and let me know if you need anything else, we're always around! 😎

[Lui Hepworth]

Just to add - my Dropbox folder is now located in Users > username > Dropbox (not in cloudstorage anymore)