The pen icon for using the Apple Pencil is inactive within the mobile Paper app, any ideas?

[mkabischev]

Hi, I have iPad pro 10.5 & pencil (1st gen). The pen icon is always inactive in the app.

[Walter]

Sorry to hear about this @mkabischev. 

Can you let me know if you're running the most updated version of your iPad's OS and our Paper app's as well?

We'll take it from there once you get back to me with this piece of information! 

[ugRoss]

Hello! Thank you for this feature! 👍

It seems I have the same issue as @mkabischev. I can see the icon but it's always disabled.

iPad 11 iOS 13.3 / Apple Pencil 2

Thanks!

[Walter · Accepted solution]

Hi @ugRoss - happy 2020 and thanks for using Paper!

As a first step, could you re-install the mobile Paper app on the affected iPad and let me know if you're still getting the same result?

Let me know when you get the chance and we'll take it from there. 

[ugRoss]

Hi @Walter, thank you for the help!

Have a nice day!

[ChristopherLee]

As of May 13, 2020, the icon is still inactive. I don't see Dropbox pouring some love for the Apple Pencil 😞 For me, it's a dealbreaker between using Apple Notes and Dropbox Paper. And yes, I reinstalled the app on my iPad. It still doesn't allow me to use my Apple Pencil.

[Walter]

Hi @ChristopherLee; thanks for joining our Community!

I'm sorry to hear you're having issues with using your Apple Pencil via the mobile Paper app on your iPad and I'll be glad to look into this for you.

Could you let me know the exact OS of your iPad and if you're noticing the same for all of your Paper docs?

[ChristopherLee]

I have iPadOS 13.4.1, and yes, I did notice the same on all Paper documents. I attempted reinstalling multiple times, to no avail.

However, now it looks like it's fixed!

[Walter]

Thanks for keeping me in the loop @ChristopherLee; I'm glad to see it's sorted now.

See you around the Community and have a lovely week ahead!