Unable to view folder size on web browser using a Mac

[Dilsh1]

Hi there. I am unable to view folder size on web browser using macOS Majave. I can view file size only. Any help would be appreciated.

[Hannah]

Hey @Dilsh1, thanks for bringing this to our attention.

Can you confirm that you're following these steps and you're still not seeing the "calculate size" option for your folders?

If so, can you try from a different browser or a private browsing window, to see if that helps?

Keep me posted.

[Christian E.9]

@Hanna, I have the same issue and have followed the steps. I have also tried using different browsers and InPrivate/Incognito modes. No luck. The 'Calculate Size' just doesn't appear.

I'm on Macbook Air M1, MacOS 14.0 (23A344)

Browsers used:

• Microsoft Edge 120.0.2210.91 (Official build) (arm64)
• Safari 17.0 (19616.1.27.211.1)

[Hannah]

Thanks for letting us know, @Christian E.9.

Can you send me a screenshot of the options you see, so I can have a visual as well?

[Christian E.9]

@Hannah, No proble. Sure, here you go.

[Jay · Accepted solution]

Hi @Christian E.9, you need to click on the ellipsis to the right of the folder to get that option to calculate the size, like in the below image.

[Christian E.9]

@Jay, lol - I was sure I had already tried that, but you're obviously right. The option is available when using those three ellipsis.

[Jay]

No worries, glad to have helped out!