Very slow opening of files with new software mobile app version 286.22

[Trish4]

I am using a Samsung A8 and have Dropbox loaded.  It upgraded last week to the latest version (June 28th) to 286.2.2.  Until last week, it worked beautifully.  I use Dropbox for music files for singing.  I can no longer do so as the load time is minutes instead of seconds.  

It works just fine including sync on my desktop app and as well on another phone with an older version.  My partner is experiencing the same.  The wifi is fine.  I've checked all the settings etc...

Is anyone else having this problem?  Can I uninstall the app and reload an older version somehow?  I have tried just about everything else.  

[Hannah]

Hey @Trish4, thanks for bringing this to our attention. 

I'm afraid that there's no official Dropbox way to install an older version of the Dropbox app to your device. 

Have you tried clearing the Dropbox app's cache from the app's settings and then restarting your device, to see if that helps?

Keep me posted.

[Trish4]

Hi Hannah.  I restarted my phone.  I uninstalled and reinstalled the app.  I emptied the cache.  I confirmed my wifi.  I logged out and back on.  I confirmed no other apps were outdated (like Chrome).  I tried every setting!  I think I tried everything.  😞

I have been able to slowly make each of my songs available offline and though it takes awhile, this then allows for an immediate playing of the file.  That's messy though.  Any other suggestions?  

[Megan]

Hi @Trish4, how are you today? 

Out of curiosity, does this happen with WiFi only? If you use your cellular data, do you notice the same behavior? 

[Trish4 · Accepted solution]

Thank you so much for having me check that!  I don't really understand what happened today, but it is working!  Since wifi was working on another older phone and computer without impact, I had mostly disregarded that as a cause.  I did reset my wifi router etc.  

Today,  as suggested, it worked fine on data.  Hmmmm.  But when I put it back to wifi, this am it was working anyway.  What's that about?     I checked to see if I had limited background data on my phone (another idea that popped up) and I had done so in a storm.  Ah ha.  Nope.  It worked either way--power saver or not.  So...I give up.  But I'm a happy giver-upper.  Should it happen again, I have a few more tools in my toolbox.  I've learned all the lessons for today.   🙂  

So grateful for this community...I didn't feel like I was alone in my struggles.  🙂  Trish 

[Walter]

Thanks for keeping us in the loop @Trish4 - we're glad to see this is sorted now.

See you around the Community and take care!