Windows app stuck "updating dropbox account"

[ccowap]

Noticed yesterday.

Same issue on Windows 10 and 7 machines with same account

app stuck "updating dropbox account"

Unable to sign into app

Re-install not cured it

deleting cache not cured it.

[Jay]

Hi @ccowap, thanks for bringing this to our attention.

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

This will help me to assist further!

[Melissa11]

I have been having the same problem with my windows desktop app for almost a year now.   Windows firewall is set to allow all 3, domain, private, and public communication for Dropbox.

Please help, Dropbox is so much less useful when you have to do everything through a browser.

[ccowap]

I had to uninstall and re-unstall DB

and then completely re-sync all the files to a new folder.

DB default folder name format changed while doing that - (which was odd) out of interest.

[Hannah]

Hey @Melissa11, sorry to you see you're having this issue.

Did you happen to try what @ccowap suggested that worked for them, to see if it helps you too?

[Geoffrey F.]

Hi, I'm seeing what appears to be 2 blue boxes, these change shape whilst rotating to the left.
This is the in the setup up window.
I have about 3k photos and about 800 videos.
Do I wait for to do whatever it's doing?
I'm not sure what it's doing?
Please advise
Many thanks

[Megan]

Hi @Geoffrey F., let's jump right into this! 

How long has it been like that? Normally, the app should move forward from the set-up window, and begin syncing.

Keep me posted, and we'll take it from there!

[Geoffrey F.]

Hi
I installed Dropbox 6pm last night.
The setup Dropbox was still open and doing the same as I mentioned in my original post at 11am today.
I've closed the setup window.
And shut down my pc.
Thanks for your help, regards GF.

[Hannah]

Thanks for the update here, @Geoffrey F..

Can you please check the sync status of the app and let us know what you find?

You can see this info, by hovering over the Dropbox icon in your system tray.

[Geoffrey F.]

Hi
No status displayed when I hover the mouse pointer.
This is after 5 or 6 of restarting syc first syn.
I give up! This is nothing against you, you have been extremely helpful.
Many Thanks
Regards GF