Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Same issue on Windows 10 and 7 machines with same account
app stuck "updating dropbox account"
Unable to sign into app
Re-install not cured it
deleting cache not cured it.
Hi @ccowap, thanks for bringing this to our attention.
Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
This will help me to assist further!
I have been having the same problem with my windows desktop app for almost a year now. Windows firewall is set to allow all 3, domain, private, and public communication for Dropbox.
Please help, Dropbox is so much less useful when you have to do everything through a browser.
Hey @Melissa11, sorry to you see you're having this issue.
Did you happen to try what @ccowap suggested that worked for them, to see if it helps you too?
Hi @Geoffrey F., let's jump right into this!
How long has it been like that? Normally, the app should move forward from the set-up window, and begin syncing.
Keep me posted, and we'll take it from there!
Thanks for the update here, @Geoffrey F..
Can you please check the sync status of the app and let us know what you find?
You can see this info, by hovering over the Dropbox icon in your system tray.
For more info on available support options, see this article.
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