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Forum Discussion

ccowap's avatar
ccowap
Explorer | Level 3
4 years ago

Windows app stuck "updating dropbox account"

Noticed yesterday. Same issue on Windows 10 and 7 machines with same account app stuck "updating dropbox account" Unable to sign into app Re-install not cured it deleting cache not cured it.
desktop
dropbox business
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the update here, Geoffrey F..

 

Can you please check the sync status of the app and let us know what you find?

 

You can see this info, by hovering over the Dropbox icon in your system tray.

Geoffrey F.'s avatar
Geoffrey F.
Explorer | Level 4
3 years ago
Hi
No status displayed when I hover the mouse pointer.
This is after 5 or 6 of restarting syc first syn.
I give up! This is nothing against you, you have been extremely helpful.
Many Thanks
Regards GF
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Geoffrey F., I understand that this isn't ideal, but I definitely want to help you with that.

     

    I'd suggest that you uninstall the app, and try to install it again, using the offline installer. If you end up giving this a go, let me know. 

    • sfmitch's avatar
      sfmitch
      Explorer | Level 3
      3 years ago

      We're having same problem.  Tried uninstalling and re-installing (didn't try offline installer, yet) but that didn't help.

       

      Is there a workable fix now?  My internet search hasn't yet found one.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey sfmitch - since you haven't given it a go yet, could you try using the offline installer from this page directly and let us know how it goes? 

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