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installation problem with MacOS Monterey

installation problem with MacOS Monterey

Woma
Explorer | Level 3
Go to solution

I migrated dropbox from High Sierra to Monterey on an iMac 24'' with M 1 processor and received the following message:

bn.BUILD_KEY: Dropbox
bn.VERSION: 136.4.4345
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: f2b63936-ff18-5c5c-9d45-e7e09be7e0af
pid: 2525
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='hermann',
pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Hermann',
pw_dir='/Users/hermann', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='hermann',
pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Hermann',
pw_dir='/Users/hermann', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*',
gr_gid=20, gr_mem=['root', '_nsurlstoraged', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff',
gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged',
'_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/hermann'
appdata: '/Users/hermann/.dropbox/instance1'
real_path='/Users/hermann/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/hermann/Dropbox'
real_path='/Users/hermann/Dropbox'
mode=0o40755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Users/hermann/Library/Application Support/Dropbox/
Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Users/hermann/Library/Application
Support/Dropbox/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Users/hermann/Library/Application Support/Dropbox/
Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/
ui/common/boot_error.pyc'
real_path='/Users/hermann/Library/Application
Support/Dropbox/Dropbox.app/Contents/Resources/python-packages.zip/
dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/5s/44c672z93td4cz03pt228psc0000gn/T'
real_path='/private/var/folders/5s/
44c672z93td4cz03pt228psc0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 826, in wrapper
File "dropbox/client/main.pyc", line 6588, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 313, in _wrapped
File "dropbox/client/main.pyc", line 6136, in
_init_components_for_account
File "dropbox/client/main.pyc", line 6060, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 226, in
make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc",
line 280, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/
modern_client.pyc", line 248, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/
base.pyc", line 170, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/
in_proc.pyc", line 214, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/
in_proc.pyc", line 518, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line
133, in __init__
File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in
nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>>
Initializing filesystem |>> Attempting to register icons |>> Opening
dst |>> open syscall |>> Permission denied"

I tried everything without success. What could I do to get dropbox run.

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution
Hey @Woma, sorry to hear you're having issues with this.

To resolve this problem, could you please try the following steps:
  1. Click on the Apple icon in the top left hand corner of your screen
  2. Select System Preferences...
  3. Then Security & Privacy
  4. Select the Privacy tab
  5. To make changes, you will need to click on the lock icon, and enter your macOS password
  6. Select Full Disk Access
  7. Check the box beside Dropbox
  8. Select Accessibility
  9. Check the box beside Dropbox
  10. Now please, attempt to restart the Dropbox desktop app.
Let me know how it goes!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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View solution in original post

5 Replies 5

Walter
Dropbox Staff
Go to solution
Hey @Woma, sorry to hear you're having issues with this.

To resolve this problem, could you please try the following steps:
  1. Click on the Apple icon in the top left hand corner of your screen
  2. Select System Preferences...
  3. Then Security & Privacy
  4. Select the Privacy tab
  5. To make changes, you will need to click on the lock icon, and enter your macOS password
  6. Select Full Disk Access
  7. Check the box beside Dropbox
  8. Select Accessibility
  9. Check the box beside Dropbox
  10. Now please, attempt to restart the Dropbox desktop app.
Let me know how it goes!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Woma
Explorer | Level 3
Go to solution

Hi Walter,

 

thank you very much vor your answer. It helped. Dropbox is now running.

 

Best regards

Woma

Walter
Dropbox Staff
Go to solution
Glad to hear that @Woma

See you around the Community and take care!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

lsinger9404
Explorer | Level 4
Go to solution

I did this, but the boxes were already checked..

Dan-en-Provence
Explorer | Level 4
Go to solution

I did this but DropBox still won't start

 

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    Dan-en-Provence Explorer | Level 4
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    lsinger9404 Explorer | Level 4
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    Walter Dropbox Staff
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    Woma Explorer | Level 3
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