"Dropbox failed to uninstall" on Win10

[arrysaa]

Trying to uninstall Dropbox Client in my Win 10 Home edition n the uninstallation process incompletes with "Dropbox failed to uninstall" n try to remove manually n reinstall it also ends up with the same error. Already follow the steps from previous post in Dropbox Community, still no luck. Can please help......

[arrysaa]

Andrew,

Dropbox installation window (Dropbox 194.4.6267 Offline Installer.x86 - is this the latest stable version?) is disappeared when the installation is progressing as if the process is incomplete - though we can see the Client folder exists but when we execute Dropbox.exe - the error message shows Dropbox.exe - System Error ....\194.4.6267\vcruntime140.dll was not found. I have checked through ProcessMonitor there is no such Dropbox.Exe running and vcruntime140.dll - the only process loaded and running DropboxCrashHandler and DropboxUpdate.

 

[DBoxTips]

Are you sure you are looking into ProcessMonitor instead of ProcessExplorer? They have similar names, both from Microsoft / Sysinternals, so they can be easily confused.

ProcessExplorer displays a list of running processes, while ProcessMonitor displays a log of file, registry and network operations. If you set a filter in ProcessMonitor to include only file operations and filter the ones which contain “vcruntime140.dll” in the “Path” column, do you get any log entries in the ProcessMonitor list of logged operations?

Andrew (DBoxTips)

[DBoxTips]

The latest stable version of Dropbox at this point is 195.4.4995 

You should be installing the "Offline Installer (64 Bit)", since from the screenshot you sent above in this forum thread I understand your system is 64-bit.

Here is the official Microsoft page for Process Monitor.

Andrew (DBoxTips)

[arrysaa]

Andrew, 

Let me try with 64-bit version and let you know the installation result. 

[arrysaa]

Andrew, 

I install 64-bit Dropbox Desktop Client ver "Dropbox 195.4.4995 Offline Installer.x64" also "VC_redist.x64" (for vcruntime140.dll 64-bit) - the same error messages when I execute "Dropbox.exe" 

I also activate ProcessMonitor with Process is Dropbox.exe and Path contains vcruntime140.dll 

then I execute Dropbox.exe and the result as shown below 

No Dropbox Client on Taskbar shown as previously appeared whenever Dropbox.exe is executed. 

[Hannah]

Hey @arrysaa, thanks for all this additional info.

At this point, would you like us to reach out to you via email, so our support team can investigate your issue further?

[arrysaa]

Hannah, 

No problem - you can reach me out via my email - [Removed as per Community Guidelines]

[Jay]

I've sent you an email, please could you reply to it as soon as possible!

[arrysaa]

I have responded to your email confirming my email address 

[Jay]

Thanks, I've replied to your message, and we can continue troubleshooting from there onward.