2 Different Photo Sizes in Camera Uploads

[HealthFreak]

Why do I always get 2 different sizes of the same photo in Dropbox camera uploads, eg. 

2022-10-07 13.37.54-1.heic and

2022-10-07 13.37.54-2.heic

I have one photo showing in my iOS Photos app but 2 different file sizes with the same name ending -1 and -2 are always uploaded to Dropbox camera uploads. 

Why is this? And how can I stop this happening?

Thanks

[Hannah]

Hey @HealthFreak, thanks for posting to our Community.

If you see different sizes on the photos, it means that the original photo was probably modified by a third party app, which added metadata to the photo.

The Dropbox app doesn't actually modify your files. We just scan your camera roll for any changes and automatically upload them to Dropbox.
 

I'd suggest you try to identify which app is doing this and stop the process, to prevent duplicate uploads in the future.

Let me know if you have any questions!

[HealthFreak]

Hi @Hannah 

Thanks for your reply. I don't have any other apps open or that modify or add metadata to my photos.

I take a photo on my iPhone, only one photo shows in my camera roll, but even if I immediately connect my phone to my laptop and the photo is uploaded to Dropbox Camera Uploads, 2 different sizes of the same photo appear with -1 and -2 name endings.

Please resolve this issue so this doesn't occur in future.

Thank you

[Jay]

Hi @HealthFreak, are you adding any filters or changes in the camera app, even modifying the file to be in portrait mode?

[HealthFreak]

Hi @Jay no I'm not touching the photos at all, no filters, no modifications, no edits, no third-party apps, nothing at all before connecting to Dropbox Camera Uploads.. Please let me know why this is happening and how to stop it in future.. 

Thanks

[Jay]

Just for clarification, are these two photos created at the moment the photo was created, or is the second photo created when uploaded to Dropbox?

[HealthFreak]

@Jay there is always only one photo created at the moment the photo was taken - and only one photo showing at all times in iOS Photos app and iOS Dropbox app.

The two different size photos are created only when my phone is connected to my Mac (or over Wifi) and the photo is uploaded to the Dropbox Camera Uploads folder on my Mac - and the two different size photos only show in the Dropbox Camera Uploads folder on my Mac.

I don't have any other photos apps open on my Mac, and neither is the Mac Photos app open even.

Again nothing was done to interfere with or change the photos in any way before or after upload.

[Jay]

Okay, so just for clarification, you've enabled camera uploads on your Dropbox mobile app, and also separately on the Dropbox desktop application, is that correct?

[HealthFreak]

@Jay Yes - "Upload from Camera Roll" is enabled on my iOS app in Camera Uploads and "Enable camera uploads for Photos and videos" is enabled in my Mac desktop app. preferences

[Jay]

This would be why you're getting duplicate images, since both the features are separate and don't 'sync' with each other saying which images are uploaded. 

I'd recommend only having one of them enabled to prevent this issue in the future.